This paper develops a theoretical framework and empirically investigates physical distribution service (PDS) quality by Internet retailers in their transactions with consumers. An analysis of data that measure hundreds of electronic commerce transactions along with data at the firm level shows...

This paper empirically investigates relationships among markups, service quality, and product attributes across customer, Internet-retailer, and wholesaler echelons. Recent literature has documented the reality of retail price dispersion, but little is known about how retail markups, in...

Consumers' access to the Internet has greatly expanded their ability to compare offers across a wide array of retailers. In some particular industries (i.e., music), the Internet has also provided consumers with unprecedented opportunities to consider retail offers involving physical goods...