Physical Distribution Service Quality in Internet Retailing : Service Pricing, Transaction Attributes, and Firm Attributes
Year of publication: |
2006
|
---|---|
Authors: | Rabinovich, Elliot ; Bailey, Joseph |
Publisher: |
[S.l.] : SSRN |
Subject: | Dienstleistungsqualität | Service quality | Einzelhandel | Retail trade | Electronic Commerce | E-commerce | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Internet | Vertrieb | Physical distribution | Online-Handel | Online retailing |
Description of contents: | Abstract [papers.ssrn.com] |
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