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Assessment of customer involvement and consequences of involvement in home appliances purchase
Janaki, P.; Santhi, P. - In: GITAM journal of management : a quarterly publication … 13 (2015) 2, pp. 60-73
Persistent link: https://www.econbiz.de/10011398117
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Shopping behaviour and consumer choice in branded vegetarian food restaurants
Catherine, S.; Magesh, R. - In: International journal of economic research 12 (2015) 2, pp. 431-437
Persistent link: https://www.econbiz.de/10011419848
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The relative significance of product quality attributes driving customer satisfaction within the fast fashion market : a UK perspective
Ryding, Daniella; Vignali, Gianpaolo; Carey, Robin; Wu, … - In: International journal of business performance management 16 (2015) 2/3, pp. 280-303
Persistent link: https://www.econbiz.de/10011317281
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Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B; Auh, Seigyoung; Merlo, Omar - In: Journal of service research : JSR 17 (2014) 1, pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
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The influence of service orientation and interaction orientation on consumer identification
Tung, Wei; Liang, Austin Rong-da; Chen, Su-chang - In: The service industries journal 34 (2014) 5, pp. 439-454
Persistent link: https://www.econbiz.de/10010379363
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Are you providing the "right" customer experience? : the case of Banca Popolare di Bari
Klaus, Philipp; Gorgoglione, Michele; Buonamassa, Daniela; … - In: The international journal of bank marketing : IJBM 31 (2013) 7, pp. 506-528
Persistent link: https://www.econbiz.de/10010200806
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The influence of tourists' expectations on purchase intention : linking marketing strategy for low-cost airlines
Chiu, Su-Chin; Liu, Chih-Hsing; Tu, Jin-Hua - In: Journal of air transport management 53 (2016), pp. 226-234
Persistent link: https://www.econbiz.de/10011546530
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What influence consumer buying behaviour towards organised retailing in a growing competitive marketing environment? : an exploratory study on the impacting variables of Indian con...
Sakkthivel, A. M.; Porkodi, S. - In: International journal of electronic finance : IJEF 7 (2013) 3/4, pp. 281-298
Persistent link: https://www.econbiz.de/10011510366
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An empirical study on customer retention and customer loyalty
Alhawari, Damer - In: International journal of information systems and change … 7 (2015) 3, pp. 183-202
Persistent link: https://www.econbiz.de/10011540322
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Market orientation and service innovation on customer perceived value : the case of supermarket retailers
Yeh, Ying-Pin - In: Management research review 39 (2016) 4, pp. 449-467
Persistent link: https://www.econbiz.de/10011563837