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Dung Phuong Hoang; Nam Hoai Nguyen - In: International journal of internet marketing and … 14 (2020) 3, pp. 215-235

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Exploring the antecedents of hotel customer loyalty : a social identity perspective

Martínez García de Leaniz, Patricia; Rodríguez del … - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 1-23

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Corporate social responsibility : attributions, loyalty, and the mediating role of trust

Vlachos, Pavlos A.; Tsamakos, Argiris; Vrechpopoulos, … - In: Journal of the Academy of Marketing Science 37 (2009) 2, pp. 170-180

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The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery

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Customer responses to CSR in the Pakistani banking industry

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Predictors and outcome of customer satisfaction : moderating effect of social trust and corporate social responsibility

Javed, Sara; Rashidin, Md. Salamun; Wang, Jian - In: Future Business Journal 7 (2021), pp. 1-18

social responsibility (CSR) on the relationship between customer satisfaction and brand loyalty. Offline and online survey … between customer satisfaction and brand loyalty, whereas on the other side CSR has insignificant impact on the association …

Persistent link: https://www.econbiz.de/10012493755