Similar Search Results

Culture and service-related positive disconfirmations : an application of travel blog analysis

Magnini, Vincent P.; Kara, Derya; Crotts, John C.; … - In: Journal of vacation marketing : an international journal 18 (2012) 3, pp. 251-257

Persistent link: https://www.econbiz.de/10009580673

The evolution of services marketing, hospitality marketing and building the constituency model for hospitality marketing

Baker, Melissa A.; Magnini, Vincent P. - In: International journal of contemporary hospitality management 28 (2016) 8, pp. 1510-1534

Persistent link: https://www.econbiz.de/10011613932

Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors

Jeon, Sang Mi; Magnini, Vincent P.; Kim, Insin; Hyun, … - In: International journal of contemporary hospitality management 25 (2013) 6, pp. 922-944

Persistent link: https://www.econbiz.de/10010125916

Tourist Customer Service Satisfaction : An Encounter Approach

Noe, Francis P - 2010 - 1st ed.

Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other's needs and ultimately care for each other. Yet surprisingly there are few or any books...

Persistent link: https://www.econbiz.de/10012686437

Farm tourism experiences in travel reviews : a cross-comparison of three alternative methods for data analysis

Capriello, Antonella; Mason, Peyton R.; Davis, Boyd; … - In: Journal of business research : JBR 66 (2013) 6, pp. 778-785

Persistent link: https://www.econbiz.de/10009740453