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Examining the effects of AI contactless services on customer psychological safety, perceived value, and hospitality service quality during the COVID‐19 pandemic
Li, Minglong; Yin, Dexiang; Qiu, Hailian; Bai, Billy - In: Journal of hospitality marketing & management 31 (2022) 1, pp. 24-48
Persistent link: https://www.econbiz.de/10012821044
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A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations
Li, Minglong; Yin, Dexiang; Qiu, Hailian; Bai, Billy - In: International journal of hospitality management 95 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012547997
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The impact of AI-enabled service attributes on service hospitableness : the role of employee physical and psychological workload
Qiu, Hailian; Li, Minglong; Bai, Billy; Wang, Ning; Li, … - In: International journal of contemporary hospitality management 34 (2022) 4, pp. 1374-1398
Persistent link: https://www.econbiz.de/10013164613
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Enhancing hospitality experience with service robots : the mediating role of rapport building
Qiu, Hailian; Li, Minglong; Shua, Boyang; Bai, Billy - In: Journal of hospitality marketing & management 29 (2020) 3, pp. 247-268
Persistent link: https://www.econbiz.de/10012256132
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Customer participation in services and its effect on employee innovative behavior
Li, Minglong; Hsu, Cathy H. C. - In: Journal of hospitality marketing & management 26 (2017) 2, pp. 164-185
Persistent link: https://www.econbiz.de/10011669773