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Cross-cultural differences in the effect of received word-of-mouth referral in relational service exchange
Schumann, Jan Hendrik; Wangenheim, Florian von; … - In: Journal of international marketing 18 (2010) 3, pp. 62-80
Persistent link: https://www.econbiz.de/10008657427
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Small business industrial buyers' price sensitivity : do service quality dimensions matter in business markets?
Zeng, Fue; Yang, Zhilin; Li, Yongqiang; Fam, Kim Shyan - In: Industrial marketing management : the international … 40 (2011) 3, pp. 395-404
Persistent link: https://www.econbiz.de/10008991583
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Perceived power and smile intensity in service encounters
Yao, Qi; Wan, Qiuyan; Li, Shihao; Zhou, Wenkai; Yang, Zhilin - In: Marketing intelligence & planning 40 (2022) 3, pp. 372-387
Persistent link: https://www.econbiz.de/10013172969
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Measuring consumer perceptions of online shopping convenience
Jiang, Ling; Yang, Zhilin; Jun, Minjoon - In: Journal of service management 24 (2013) 2, pp. 191-214
Persistent link: https://www.econbiz.de/10009742798
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Consumer perception of e-service quality : from Internet purchaser and non-purchaser perspectives
Yang, Zhilin; Jun, Minjoon - In: Journal of business strategies 25 (2008) 2, pp. 59-84
Persistent link: https://www.econbiz.de/10003814245
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Customer-perceived value and loyalty : how do key service quality dimensions matter in the context of B2C e-commerce?
Jiang, Ling; Jun, Minjoon; Yang, Zhilin - In: Service business 10 (2016) 2, pp. 301-317
Persistent link: https://www.econbiz.de/10011722302
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The influence of student perceived professors’ "hotness" on expertise, motivation, learning outcomes, and course satisfaction
Liu, Jeanny; Hu, Jing; Furutan, Omid - In: Journal of education for business 88 (2013) 2, pp. 94-100
Persistent link: https://www.econbiz.de/10009717779
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Self-diminishing effects of awe on consumer forgiveness in service encounters
Yang, Yan; Hu, Jing - In: Journal of retailing and consumer services 60 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012502710
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When do consumers prefer AI-enabled customer service? : the interaction effect of brand personality and service provision type on brand attitudes and purchase intentions
Yang, Chen; Hu, Jing - In: The journal of brand management : an international journal 29 (2022) 2, pp. 167-189
Persistent link: https://www.econbiz.de/10013170552
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An online reviews information fusion method and its application to public property service quality evaluation
Lin, Shanshan; Zuo, Wenjin; Lin, Hualin; Hu, Qiang - In: International journal of strategic property management 26 (2022) 1, pp. 1-10
Persistent link: https://www.econbiz.de/10013415576