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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
China
42
Consumer behaviour
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Konsumentenverhalten
32
Lieferantenmanagement
18
Supplier relationship management
18
Brand management
14
Lieferkette
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Markenführung
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Service quality
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Unternehmenserfolg
6
Unternehmenskooperation
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Welt
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6
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5
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Yang, Zhilin
7
Hu, Jing
3
Jun, Minjoon
3
Jiang, Ling
2
Blazevic, Vera
1
Fam, Kim Shyan
1
Furutan, Omid
1
Hampton, Gerald M.
1
Hu, Qiang
1
Huang, Lily
1
Jiménez, Fernando R.
1
Komor, Marcin
1
Li, Shihao
1
Li, Yongqiang
1
Lin, Hualin
1
Lin, Shanshan
1
Liu, Jeanny
1
Praxmarer-Carus, Sandra
1
Schumann, Jan Hendrik
1
Shainesh, G.
1
Shannon, Randall M.
1
Stringfellow, Anne
1
Wan, Qiuyan
1
Wangenheim, Florian von
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Yang, Chen
1
Yang, Yan
1
Yao, Qi
1
Zeng, Fue
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Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of strategic property management
1
Journal of business strategies
1
Journal of education for business
1
Journal of international marketing
1
Journal of retailing and consumer services
1
Journal of service management
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Marketing intelligence & planning
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ECONIS (ZBW)
11
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Cross-cultural differences in the effect of received word-of-mouth referral in relational service exchange
Schumann, Jan Hendrik
;
Wangenheim, Florian von
; …
- In:
Journal of international marketing
18
(
2010
)
3
,
pp. 62-80
Persistent link: https://www.econbiz.de/10008657427
Saved in:
2
Small business industrial buyers' price sensitivity : do service quality dimensions matter in business markets?
Zeng, Fue
;
Yang, Zhilin
;
Li, Yongqiang
;
Fam, Kim Shyan
- In:
Industrial marketing management : the international …
40
(
2011
)
3
,
pp. 395-404
Persistent link: https://www.econbiz.de/10008991583
Saved in:
3
Perceived power and smile intensity in service encounters
Yao, Qi
;
Wan, Qiuyan
;
Li, Shihao
;
Zhou, Wenkai
;
Yang, Zhilin
- In:
Marketing intelligence & planning
40
(
2022
)
3
,
pp. 372-387
Persistent link: https://www.econbiz.de/10013172969
Saved in:
4
Measuring consumer perceptions of online shopping convenience
Jiang, Ling
;
Yang, Zhilin
;
Jun, Minjoon
- In:
Journal of service management
24
(
2013
)
2
,
pp. 191-214
Persistent link: https://www.econbiz.de/10009742798
Saved in:
5
Consumer perception of e-service quality : from Internet purchaser and non-purchaser perspectives
Yang, Zhilin
;
Jun, Minjoon
- In:
Journal of business strategies
25
(
2008
)
2
,
pp. 59-84
Persistent link: https://www.econbiz.de/10003814245
Saved in:
6
Customer-perceived value and loyalty : how do key service quality dimensions matter in the context of B2C e-commerce?
Jiang, Ling
;
Jun, Minjoon
;
Yang, Zhilin
- In:
Service business
10
(
2016
)
2
,
pp. 301-317
Persistent link: https://www.econbiz.de/10011722302
Saved in:
7
The influence of student perceived professors’ "hotness" on expertise, motivation, learning outcomes, and course satisfaction
Liu, Jeanny
;
Hu, Jing
;
Furutan, Omid
- In:
Journal of education for business
88
(
2013
)
2
,
pp. 94-100
Persistent link: https://www.econbiz.de/10009717779
Saved in:
8
Self-diminishing effects of awe on consumer forgiveness in service encounters
Yang, Yan
;
Hu, Jing
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012502710
Saved in:
9
When do consumers prefer AI-enabled customer service? : the interaction effect of brand personality and service provision type on brand attitudes and purchase intentions
Yang, Chen
;
Hu, Jing
- In:
The journal of brand management : an international journal
29
(
2022
)
2
,
pp. 167-189
Persistent link: https://www.econbiz.de/10013170552
Saved in:
10
An online reviews information fusion method and its application to public property service quality evaluation
Lin, Shanshan
;
Zuo, Wenjin
;
Lin, Hualin
;
Hu, Qiang
- In:
International journal of strategic property management
26
(
2022
)
1
,
pp. 1-10
Persistent link: https://www.econbiz.de/10013415576
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