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Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris; Larbig, Christine - In: Journal of service research : JSR 21 (2018) 1, pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
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Value co-creation and perceived value : a customer perspective in the hospitality context
Solakis, Konstantinos; Peña-Vinces, Jesús; … - In: European research on management and business economics 28 (2022) 1, pp. 1-10
Using the DART (dialogue, access, risk, and transparency) model as a core framework of value co-creation (VCC), and in the context of hospitality services, this study explores the role VCC might have in customers' perceived value (PV). The study delineates two characteristics of PV - perceived...
Persistent link: https://www.econbiz.de/10012813648
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The impacts of network competence, knowledge sharing on service innovation performance : moderating role of relationship quality
Jian, Zhaoquan; Wang, Chen - 2013
Persistent link: https://www.econbiz.de/10010188997
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The impacts of network competence, knowledge sharing on service innovation performance : moderating role of relationship quality
Jian, Zaoquan; Wang, Chen - In: Journal of industrial engineering and management : JIEM 6 (2013) 1, pp. 25-49
Purpose: To examine how network competence, knowledge sharing and relationship quality affect service innovation …, relationship quality and service innovation performance. …
Persistent link: https://www.econbiz.de/10011900527
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The effects of relationship quality and knowledge sharing on service innovation performance : organisational learning as a mediator
Jian, Zhao-quan; Osman, Mohamed Ali; Li, Lei - In: International journal of information technology and … 22 (2023) 1/2, pp. 1-12
Persistent link: https://www.econbiz.de/10014319238
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The influence of service innovation on police performance : an empirical investigation
Alnuaimi, Sultan Bin Abdulla; Abdulhabib, Abdulla Awadh - In: International journal of quality & reliability management 40 (2023) 8, pp. 1999-2018
Persistent link: https://www.econbiz.de/10014332212
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Knowledge-oriented leadership and organizational performance : modelling the mediating role of service innovation, knowledge sharing quality
Sahibzada, Umar Farooq; Janjua, Nadia Aslam; Muavia, … - In: Journal of organizational effectiveness : people and … 11 (2024) 1, pp. 69-89
Persistent link: https://www.econbiz.de/10014525856
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Prior Knowledge and New Product and Service Introductions by Entrepreneurial Firms : The Mediating Role of Technological Innovation
Murphy, Patrick J.; Tang, Jintong - 2013
process: how entrepreneurs’ prior knowledge underpins (1) firm technological innovation prior to the introduction of new … series of analyses of data from 158 entrepreneurial firms, show that formal technological innovation fully mediates the …
Persistent link: https://www.econbiz.de/10014172994
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Exploring customer engagement in the product vs. service context
Behnam, Mohsen; Hollebeek, Linda D.; Clark, Moira K.; … - In: Journal of retailing and consumer services 60 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012502654
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Implementing modularization in professional services : the influence of varied knowledge environments
Nätti, Satu; Ulkuniemi, Pauliina; Sekkarinen, Saara - In: Knowledge and process management : the journal of … 24 (2017) 2, pp. 125-138
Persistent link: https://www.econbiz.de/10011724012