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The effect of AI quality on customer experience and brand relationship
Nguyen Tuyet-Mai; Quach, Sara; Patamaporn Thaichon - In: Journal of consumer behaviour 21 (2022) 3, pp. 481-493
Persistent link: https://www.econbiz.de/10013275503
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Robotic service quality : scale development and validation
Prentice, Catherine; Nguyen Tuyet-Mai - In: Journal of retailing and consumer services 62 (2021), pp. 1-7
Persistent link: https://www.econbiz.de/10012648963
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Engaging and retaining customers with AI and employee service
Prentice, Catherine; Nguyen Tuyet-Mai - In: Journal of retailing and consumer services 56 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
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Impact of knowledge sharing on employees' service quality : the moderating role of artificial intelligence
Nguyen Tuyet-Mai; Malik, Ashish - In: International marketing review 39 (2022) 3, pp. 482-508
Persistent link: https://www.econbiz.de/10013396271
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A two-wave cross-lagged study on ai service quality : the moderating effects of the job level and job role
Nguyen Tuyet-Mai; Malik, Ashish - In: British journal of management 33 (2022) 3, pp. 1221-1237
Persistent link: https://www.econbiz.de/10013331117
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Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick; Arli, Denni; Gheshlaghi, Mahnaz - In: Journal of retailing and consumer services 57 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012305212