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A conceptual framework of hotel experience and customer-based brand equity : some research questions and implications
Xu, Jing Bill; Chan, Andrew - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 174-193
Persistent link: https://www.econbiz.de/10003976104
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The impact of tour service performance on tourist satisfaction and behavioral intentions : a study of Chinese tourists in Hong Kong
Chan, Andrew; Hsu, Cathy H. C.; Baum, Tom - In: Journal of travel and tourism marketing 32 (2015) 1/2, pp. 18-33
Persistent link: https://www.econbiz.de/10011312616
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Tour guide performance and tourist satisfaction: a study of the package tours in Shanghai
Huang, Songshan Sam; Hsu, Cathy H. C.; Chan, Andrew - In: Journal of hospitality & tourism research : JHTR ; the … 34 (2010) 1, pp. 3-33
Persistent link: https://www.econbiz.de/10003968130
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Time buying and time saving : effects on service convenience and the shopping experience at the mall
Lloyd, Alison Elizabeth; Chan, Ricky Y. K.; Yip, Leslie … - In: The journal of services marketing 28 (2014) 1, pp. 36-49
Persistent link: https://www.econbiz.de/10010343429
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Service encounter failure, negative destination emotion and behavioral intention : an experimental study of taxi service
Xu, Jing; Yan, Libo; Mak, Connie K. Y. - In: Tourism management perspectives : TMP 40 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10013209329