Time buying and time saving : effects on service convenience and the shopping experience at the mall
Year of publication: |
2014
|
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Authors: | Lloyd, Alison Elizabeth ; Chan, Ricky Y. K. ; Yip, Leslie S. C. ; Chan, Andrew |
Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 28.2014, 1, p. 36-49
|
Subject: | Customer satisfaction | Time | Service convenience | Shopping mall | Shopping value | Konsumentenverhalten | Consumer behaviour | Einkaufszentrum | Shopping center | Kundenzufriedenheit | Dienstleistungsqualität | Service quality |
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