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Managing service quality: the managers' orientations and their consequences : case study evidence of current practice
Soltani, Ebrahim; Liao, Ying Ying; Singh, Abhilasha; … - In: Total quality management & business excellence : an … 21 (2010) 5/6, pp. 673-685
Persistent link: https://www.econbiz.de/10003995859
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A learning organization perspective of service quality operations in the IT industry
Soltani, Ebrahim; Chau, Vinh Sum; Liao, Ying Ying - In: Strategic change : SC ; briefings in entrepreneurial finance 21 (2012) 5/6, pp. 275-284
Persistent link: https://www.econbiz.de/10009625553
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Managerial approaches towards service quality : the case of three service organisations
Soltani, Ebrahim; Lai, Pei-Chun; Meer, Robert van der; … - In: The service industries journal 28 (2008) 9/10, pp. 1397-1412
Persistent link: https://www.econbiz.de/10003802453
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A cultural theory perspective to service expectations in restaurants and food services
Liao, Yingying; Soltani, Ebrahim; Li, Fangrong; Ting, … - In: International journal of quality and service sciences 16 (2024) 2, pp. 167-198
Persistent link: https://www.econbiz.de/10015078173
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On happiness, sadness or indifference : investigating the carryover effect of outcome valence in service perceptions
Yit Sean Chong; Ahmed, Pervaiz K. - In: Journal of service theory and practice : JSTP 27 (2017) 1, pp. 69-86
Persistent link: https://www.econbiz.de/10011602699