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Effect of service-related resources on employee and customer outcomes in trade shows
Jha, Subhash; Balaji, M. S.; Ranjan, Kumar Rakesh; … - In: Industrial marketing management : the international … 76 (2019), pp. 48-59
Persistent link: https://www.econbiz.de/10011990721
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Customer e-complaining behaviours using social media
Balaji, M. S.; Jha, Subhash; Stafford, Marla Royne - In: The service industries journal 35 (2015) 11/12, pp. 633-654
Persistent link: https://www.econbiz.de/10011401814
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The role of corporate image for quality in the formation of attitudinal service loyalty
Jha, Subhash; Deitz, George D.; Babakus, Emin; Yavas, Ugur - In: Journal of service research : JSR 16 (2013) 2, pp. 155-170
Persistent link: https://www.econbiz.de/10009774887
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Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash; Balaji, M. S.; Yavas, Ugur; Babakus, Emin - In: European journal of marketing : EJM 51 (2017) 2, pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
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Are cynical customers satisfied differently? : role of negative inferred motive and customer participation in service recovery
Balaji, M. S.; Jha, Subhash; Sengupta, Aditi Sarkar; … - In: Journal of business research : JBR 86 (2018), pp. 109-118
Persistent link: https://www.econbiz.de/10011855231
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Convenient = competitive? : how Brick-and-Mortar retailers can cope with online competition
Sen, Sandipan; Alexandrov, Aliosha; Jha, Subhash; … - In: Review of managerial science : RMS 17 (2023) 5, pp. 1615-1643
Persistent link: https://www.econbiz.de/10014335404