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Predictors of customer loyalty in the Pakistani banking industry : a moderated-mediation study

Saleem, Muhammad Abid; Zahra, Sadaf; Ismail, Hina - In: The international journal of bank marketing : IJBM 34 (2016) 3, pp. 411-430

Persistent link: https://www.econbiz.de/10011593803

Online social shopping : the impact of attitude, customer information quality, effectiveness of information content and perceived social prescence

Daliri, Esmaeil; Sajad Rezaei; Wan Khairuzzaman Wan Ismail - In: International journal of business environment : IJBE 6 (2014) 4, pp. 426-450

Persistent link: https://www.econbiz.de/10010492051

An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context

Islam, Hafizul; Jebarajakirthy, Charles; Shankar, Amit - In: Journal of strategic marketing 29 (2021) 2, pp. 117-140

Persistent link: https://www.econbiz.de/10012484043

Analysing the complexities of website functionality, perceived ease of use and perceived usefulness on customer satisfaction of online shoppers in India

Tandon, Urvashi; Kiran, Ravi; Sah, Ash N. - In: International journal of electronic marketing and … 7 (2016) 2, pp. 115-140

Persistent link: https://www.econbiz.de/10011643577

Trading safety stock for service response time in inventory positioning

Qin, Hanzhang; Simchi-Levi, David; Ferer, Ryan; Mays, … - In: Production and operations management : the flagship … 31 (2022) 12, pp. 4462-4474

Persistent link: https://www.econbiz.de/10014265863

Customers' perceptions as an antecedent of satisfaction with online retailing services

Mwencha, Peter; Muathe, Stephen - In: Journal of marketing and consumer behaviour in emerging … (2018) 1, pp. 4-27

The assessment of antecedents of customer satisfaction has become very important for the success of online retailing services. This paper reports the results of a study that investigated the antecedent role of customers' perceptions vis-a-vis satisfaction with online retailing services. While...

Persistent link: https://www.econbiz.de/10012116963

An exploratory study of the impact of e-service process on online customer satisfaction

Ba, Sulin; Johansson, Wayne C. - In: Production and operations management : an international … 17 (2008) 1, pp. 107-119

Persistent link: https://www.econbiz.de/10003754458

Best Practice : Management von Service Levels im Teleshopping ; "Best Practice" am Beispiel QVC

Lindemann, Thomas; Vossen, Hans-Peter - In: Service Levels in der Logistik : mit KPIs und SLAs …, (pp. 115-126). 2007

Persistent link: https://www.econbiz.de/10003643906

Assessing markups, service quality, and product attributes in music CDs' Internet retailing

Rabinovich, Elliot; Maltz, Arnold; Sinha, Rajiv K. - In: Production and operations management : an international … 17 (2008) 3, pp. 320-337

Persistent link: https://www.econbiz.de/10003737959

Editorial: Special issue on distribution and revenue management

Vinod, B. - In: Journal of revenue and pricing management 8 (2009) 2/3, pp. 115-116

Persistent link: https://www.econbiz.de/10003834333

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