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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
18
Relationship marketing
18
Salespeople
15
Verkaufspersonal
15
Consumer behaviour
13
Konsumentenverhalten
13
Selling
10
Verkauf
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7
Supplier relationship management
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B-to-B-Marketing
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Business-to-business marketing
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Sales
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Social Web
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Social web
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Absatz
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Customer satisfaction
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Emotion
4
Kundenzufriedenheit
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Leistungsmotivation
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Motivation
4
Work motivation
4
Customer integration
3
Kundenintegration
3
Service quality
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Stress
3
Technischer Fortschritt
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Technological change
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Work stress
3
Acculturation
2
Arbeitszufriedenheit
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Artificial intelligence
2
Außendienst
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Beschwerdemanagement
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Brand image
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Burnout
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CRM
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Hancock, Tyler
3
Esmark Jones, Carol L.
1
Goffnett, Sean P.
1
Johnson, Catherine M.
1
Kazandjian, Brett
1
Lueg, Jason E.
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Stevens, Jennifer L.
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Voorhees, Clay M.
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Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
1
Journal of consumer marketing
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ECONIS (ZBW)
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Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
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2
Positioning through B2B carrier signals : understanding how service quality is communicated via websites
Williams, Zachary
;
Lueg, Jason E.
;
Hancock, Tyler
; …
- In:
Industrial marketing management : the international …
81
(
2019
),
pp. 54-64
Persistent link: https://www.econbiz.de/10012107680
Saved in:
3
How do Machiavellianism, narcissism and psychopathy tendencies influence consumer avoidance and revenge-seeking following a service failure?
Hancock, Tyler
;
Waites, Stacie F.
;
Johnson, Catherine M.
; …
- In:
Journal of consumer marketing
40
(
2023
)
6
,
pp. 721-733
Persistent link: https://www.econbiz.de/10014332331
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