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Managing real and virtual waits in hospitality and service organizations
Dickson, Duncan; Ford, Robert C.; Laval, Bruce - In: The Cornell School of hotel administration handbook of …, (pp. 346-361). 2010
Persistent link: https://www.econbiz.de/10008667131
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Enhancing customer self-efficacy in co-producing service experiences
Ford, Robert C.; Dickson, Duncan R. - In: Business horizons 55 (2012) 2, pp. 179-188
Persistent link: https://www.econbiz.de/10009522378
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Agent signals of trust in the service supply network
Yoho, Keenan D.; Ford, Robert C. - In: Managing trust in strategic alliances, (pp. 253-271). 2018
Persistent link: https://www.econbiz.de/10012109050