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~subject:"Dienstleistungssektor"
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Measuring service experience:...
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Dienstleistungssektor
Dienstleistungsqualität
26
Service quality
26
Services
26
Dienstleistung
24
Sweden
24
Beziehungsmarketing
23
Innovation
23
Relationship marketing
23
Schweden
23
Service industry
23
Service-dominant logic
21
Service-Dominant Logic
19
Customer satisfaction
17
Kundenintegration
17
Service innovation
17
Betriebliche Wertschöpfung
16
Customer integration
16
Value creation
16
Consumer behaviour
15
Kundenzufriedenheit
15
Innovationsmanagement
12
Dienstleistungsinnovation
11
Konsumentenverhalten
11
Innovation management
10
Nachhaltige Entwicklung
10
Sustainable development
10
Customer experience
9
Customer service
9
Kundenservice
9
Business services
8
Dienstleistungsmanagement
8
Lieferantenmanagement
8
Organisatorischer Wandel
8
Organizational change
8
Service management
8
Supplier relationship management
8
Unternehmensdienstleistung
8
Beschwerdemanagement
7
Complaint management
7
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Undetermined
11
Free
1
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Article
19
Book / Working Paper
4
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Article in journal
12
Aufsatz in Zeitschrift
12
Aufsatz im Buch
7
Book section
7
Collection of articles of several authors
1
Company information
1
Firmeninformation
1
Sammelwerk
1
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Language
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English
20
Swedish
2
German
1
Author
All
Edvardsson, Bo
22
Witell, Lars
5
Enquist, Bo
3
Gustafsson, Anders
3
Reynoso, Javier
3
Edvinsson, Leif
2
Fisk, Raymond P.
2
Koskela-Huotari, Kaisa
2
Kristensson, Per
2
Nyström, Harry
2
Parasuraman, A.
2
Tronvoll, Bård
2
Aal, Kotaiba
1
Andreassen, Tor Wallin
1
Bateson, John E. G.
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Bowen, David E.
1
Brown, Stephen Walter
1
Chase, Richard B.
1
Colurcio, Maria
1
Contreras Ramirez, Germán
1
Di Pietro, Laura
1
Friman, Margareta
1
Fundin, Anders
1
Gremyr, Ida
1
Grönroos, Christian
1
Guglielmetti Mugion, Roberta
1
Gustaffson, Anders
1
Jaakkola, Elina
1
Jonas, Julia M.
1
Jouny-Rivier, Elodie
1
Lervik-Olsen, Line
1
Löfberg, Nina
1
Magnusson, Leif
1
McColl-Kennedy, Janet R.
1
Meiren, Thomas
1
Otterbring, Tobias
1
Patrício, Lia
1
Ravald, Annika
1
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Published in...
All
Journal of service management
4
Business transformation for a sustainable future
2
Advances in services innovations
1
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Implementing international services : a tailorable method for market assessment, modularization, and process transfer
1
Journal of business research : JBR
1
Journal of retailing and consumer services
1
Journal of service research
1
Journal of service research : JSR
1
Management, organizations and society
1
Organizational dynamics : a quarterly review of organizational behavior for professional managers
1
Routledge series in management, organization and society
1
Services science : fundamentals, challenges and future developments
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of business & industrial marketing
1
The journal of services marketing
1
The service industries journal
1
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Source
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ECONIS (ZBW)
23
Showing
1
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10
of
23
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1
Therapeutic servicescapes : restorative and relational resources in service settings
Rosenbaum, Mark S.
;
Friman, Margareta
;
Contreras …
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012268821
Saved in:
2
Management i tjänstesamhället
Edvardsson, Bo
(
contributor
)
-
1988
-
1. upl
Persistent link: https://www.econbiz.de/10000740280
Saved in:
3
Tjänstesverige
Edvardsson, Bo
;
Magnusson, Leif
-
1988
Persistent link: https://www.econbiz.de/10000754882
Saved in:
4
Kundenintegration in der Dienstleistungsentwicklung : Erfahrungen aus Schweden
Edvardsson, Bo
;
Gustafsson, Anders
;
Witell, Lars
- In:
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
,
(pp. 29-40)
.
2011
Persistent link: https://www.econbiz.de/10008908837
Saved in:
5
Customer integration in service innovation
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
- In:
The handbook of innovation and services : a …
,
(pp. 301-317)
.
2010
Persistent link: https://www.econbiz.de/10003953576
Saved in:
6
Services science with a focus on academia and company collaboration
Edvardsson, Bo
;
Gustaffson, Anders
- In:
Services science : fundamentals, challenges and future …
,
(pp. 137-147)
.
2007
Persistent link: https://www.econbiz.de/10003605043
Saved in:
7
Success factors in new service development and value creation through services
Edvardsson, Bo
;
Gustafsson, Anders
;
Enquist, Bo
- In:
Advances in services innovations
,
(pp. 165-183)
.
2007
Persistent link: https://www.econbiz.de/10003387969
Saved in:
8
The internationalization process in service companies
Edvardsson, Bo
;
Edvinsson, Leif
;
Nyström, Harry
- In:
Implementing international services : a tailorable …
,
(pp. 15-34)
.
2011
Persistent link: https://www.econbiz.de/10009356749
Saved in:
9
My customers are in my blind spot : are they changing and I cannot see it?
Wägar, Karolina
;
Roos, Inger
;
Ravald, Annika
; …
- In:
Journal of service research : JSR
15
(
2012
)
2
,
pp. 150-165
Persistent link: https://www.econbiz.de/10009548675
Saved in:
10
Understanding new service development and service innovation through innovation modes
Gremyr, Ida
;
Witell, Lars
;
Löfberg, Nina
;
Edvardsson, Bo
; …
- In:
The journal of business & industrial marketing
29
(
2014
)
2
,
pp. 123-131
Persistent link: https://www.econbiz.de/10010248164
Saved in:
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