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~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Customer satisfaction
6
Kundenzufriedenheit
6
Dienstleistungsqualität
4
Italien
4
Italy
4
Service quality
4
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3
Gesundheitsversorgung
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Health care
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Job satisfaction
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Partial least squares
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Bayes-Statistik
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Brands
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Consumer behaviour
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Employee satisfaction
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Krankenhaus
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Partielle kleinste Quadrate
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Patient satisfaction
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Patienten
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Patients
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Quality in healthcare
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Qualitätsmanagement
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Resource integration
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SIQ model for performance excellence
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Service ecosystem
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Di Pietro, Laura
2
Guglielmetti Mugion, Roberta
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Renzi, Maria Francesca
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Aal, Kotaiba
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Edvardsson, Bo
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Pasca, Maria Giovina
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Ungaro, Veronica
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International journal of retail and distribution management
1
Journal of service management
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ECONIS (ZBW)
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Innovation in service ecosystems : an empirical study of the integration of values, brands, service systems and experience rooms
Aal, Kotaiba
;
Di Pietro, Laura
;
Edvardsson, Bo
;
Renzi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 619-651
Persistent link: https://www.econbiz.de/10011563721
Saved in:
2
Transformative service research : a conceptual framework based on consumer's perspective
Ungaro, Veronica
;
Di Pietro, Laura
;
Renzi, Maria Francesca
- In:
International journal of retail and distribution management
50
(
2022
)
2
,
pp. 140-157
Persistent link: https://www.econbiz.de/10013397918
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