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Services research in tourism : advocating the integration of the supplier side
Zehrer, Anita; Muskat, Birgit; Muskat, Matthias - In: Journal of vacation marketing : an international journal 20 (2014) 4, pp. 353-363
Persistent link: https://www.econbiz.de/10010421437
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An exploratory study into managing value creation in tourism service firms : understanding value creation phases at the intersection of the tourism service firm and their customers
O'Cass, Aron; Sok, Phyra - In: Tourism management : research, policies, practice 51 (2015), pp. 186-200
Persistent link: https://www.econbiz.de/10011414944
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Service inclusion for tourists with disabilities : scale development and validation
Awan, Maheen Iqbal; Shamim, Amjad; Saleem, Muhammad Shoaib - In: The journal of services marketing 36 (2022) 7, pp. 977-990
Persistent link: https://www.econbiz.de/10013407632
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Encountering robots : customers' autonomous behaviors in tourism services
Liu, Jingyu; Li, Yibei; Li, Weiwei; Liu, Deguang - In: Tourism management : research, policies, practice 106 (2025), pp. 1-12
Persistent link: https://www.econbiz.de/10015078123
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Management and quality of services in Pristina's hotelier industry
Hasanaj, Petrit; Kuqi, Bekë; Ahmetaj, Besmir - In: Prizren social science journal 2 (2018) 1, pp. 52-71
Persistent link: https://www.econbiz.de/10011901391
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Assessing sustainable tourism development through service supply chain process maturity and service quality model
Balouei Jamkhaneh, Hadi; Shahin, Reza; Shahin, Arash - In: The international journal of productivity and … 72 (2023) 7, pp. 2046-2068
Persistent link: https://www.econbiz.de/10014338872
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Heritage site management : from dark tourism to transformative service experience?
Magee, Roxanna; Gilmore, Audrey - In: The service industries journal 35 (2015) 15/16, pp. 898-917
Persistent link: https://www.econbiz.de/10011416854
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Exploring modularity in services: cases from tourism
Avlonitis, Viktor; Hsuan Mikkola, Juliana - In: International journal of operations & production … 37 (2017) 6, pp. 771-790
Persistent link: https://www.econbiz.de/10011702232
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Wage differentials in Brazil : tourism vs. other service sectors
Silva, Joaquim Ramos; Guimarães, Carla Regina Ferreira … - In: Cogent economics & finance 5 (2017) 1, pp. 1-17
This study aims to analyse the wage differentials between the Brazilian tourism and non-tourism service sectors. The …-Blinder decomposition, it was possible to measure wage differentials between workers in both sectors. We report that returns in the non-tourism … sector were higher than that of the tourism sector, and also conclude that in the Brazilian service sector, the wage gap is …
Persistent link: https://www.econbiz.de/10011878508
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Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang; Chen, Chih Ta; Cheng, Wan Jung - In: Total quality management & business excellence : an … 29 (2018) 4, pp. 429-440
Persistent link: https://www.econbiz.de/10011854071