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Big data analytics with applications
Bi, Zhuming; Cochran, David - In: Journal of management analytics 1 (2014) 4, pp. 249-265
Persistent link: https://www.econbiz.de/10011729831
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How big data analytics enables service innovation : materiality, affordance, and the individualization of service
Lehrer, Christiane; Wieneke, Alexander; Vom Brocke, Jan; … - In: Journal of management information systems : JMIS 35 (2018) 2, pp. 424-460
Persistent link: https://www.econbiz.de/10011885755
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Service innovation analytics : towards an approach for validating frameworks for service innovation capabilities via text mining
Feldmann, Niels; Kohler, Marc; Kimbrough, Steven O.; … - In: Exploring services science : 4th international …, (pp. 73-85). 2013
Persistent link: https://www.econbiz.de/10009728309
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Big data, big insights? : advancing service innovation and design with machine learning
Antons, David; Breidbach, Christoph F. - In: Journal of service research : JSR 21 (2018) 1, pp. 17-39
Persistent link: https://www.econbiz.de/10011855773
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Using information-seeking argument mining to improve service
Skiera, Bernd; Yan, Shunyao; Daxenberger, Johannes; … - In: Journal of service research 25 (2022) 4, pp. 537-548
Persistent link: https://www.econbiz.de/10013395994
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Service provider - customer interactions : key to success of innovative services
Hoffmann, Antje; Herstatt, Cornelius - 2005 - [Elektronische Ressource]
The majority of service providers have recognized the need to develop innovative services that meet sophisticated … customer needs on time. Because of structural changes in the market, rising costs and shorter lifecycles of services and … products rather than services. However, research in service related innovation activities is highly rewarding, as the service …
Persistent link: https://www.econbiz.de/10009424474
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Service with an e-smile : employee authenticity and customer use of web-based support services
Turel, Ofir; Connelly, Catherine E.; Fisk, Glenda, M. - In: Information & management : the internat. journal of … 50 (2013) 2/3, pp. 98-104
Persistent link: https://www.econbiz.de/10009744089
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Adding clicks to bricks : a study of the consequences on customer loyalty in a service context
Fernández-Sabiote, Estela; Román, Sergio - In: Electronic commerce research and applications 11 (2012) 1/6, pp. 36-48
Persistent link: https://www.econbiz.de/10009730288
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A semantic-based approach for context-aware service discovery
Grifoni, Patrizia; D’Ulizia, Arianna; Ferri, Fernando - In: International journal of information systems in the … 6 (2014) 4, pp. 1-26
Persistent link: https://www.econbiz.de/10010479443
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Service providers' sustainable service innovation : service-dominant logic
Chen, Chun Liang - In: The service industries journal 37 (2017) 9/10, pp. 628-656
Persistent link: https://www.econbiz.de/10011718013