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Antecedents of attitudinal loyalty in a telecom service sector : the Nigerian case

Izogo, Ernest Emeka - In: International journal of quality & reliability management 33 (2016) 6, pp. 747-768

Persistent link: https://www.econbiz.de/10011591125

Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?

Izogo, Ernest Emeka - In: Journal of retailing and consumer services 23 (2015), pp. 107-117

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Service quality, customer satisfaction and loyalty in automobile repair services sector

Izogo, Ernest Emeka; Ogba, Ike-Elechi - In: International journal of quality & reliability management 32 (2015) 3, pp. 250-269

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Customer loyalty in telecom service sector : the role of service quality and customer commitment

Izogo, Ernest Emeka - In: The TQM journal : the international review of … 29 (2017) 1, pp. 19-36

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Determinants of Customer Loyalty in Service Industries In Selected Cities in Nigeria

Amissah, George; Aihie, Joseph - 2021

service industry in selected cities in Nigeria. A sample of three industries in the service sector of the economy was used for … industries. Four cities, Benin, Lagos, Abuja and Warri were used for this study. A model was specified for the study. The model …

Persistent link: https://www.econbiz.de/10013215053

An empirical study on the cellular subscribers churn, selection factors and satisfaction with the services

Misra, Richa; Sonali Singh; Mahajan, Renuka - In: International journal of product development : IJPD 23 (2019) 2/3, pp. 105-121

Persistent link: https://www.econbiz.de/10012105676

Drivers of customer satisfaction and loyalty in service industries

Erjavec, Hana Šuster; Dmitrovič, Tanja; Povalej … - In: Journal of business economics and management 17 (2016) 5, pp. 810-823

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The impact of serviceability-oriented dimensions on after-sales service cost and customer satisfaction

Syahrial, Erialdi; Suzuki, Hideo; Schvaneveldt, Shane J. - In: Total quality management & business excellence 30 (2019) 11, pp. 1257-1281

Persistent link: https://www.econbiz.de/10012199836

The influence of service quality on customer satisfaction and loyalty in B2B technology service industry

Huang, Ping-Lung; Lee, Bruce C. Y.; Chen, Ching-Chin - In: Total quality management & business excellence 30 (2019) 13, pp. 1449-1465

Persistent link: https://www.econbiz.de/10012199896

The effect of service innovation on service loyalty in post offices

Shaian Kiumarsi; Salmi Mohd Isa; Jayaraman, Krishnaswamy; … - In: International journal of business innovation and … 21 (2020) 1, pp. 108-127

Persistent link: https://www.econbiz.de/10012149128

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