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~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Consumer behaviour
76
Konsumentenverhalten
76
Beziehungsmarketing
55
Relationship marketing
55
Customer integration
29
Kundenintegration
29
Brand management
28
Markenführung
28
Brand image
19
Dienstleistungsqualität
19
Markenimage
19
Service quality
19
Customer satisfaction
16
Kundenzufriedenheit
16
Social Web
16
Social web
16
USA
15
United States
15
Customer engagement
13
Internet marketing
13
Online-Marketing
13
Brand
12
Markenartikel
12
Beschwerdemanagement
8
Complaint management
8
Stakeholder
8
Confidence
7
Marketing management
7
Marketingmanagement
7
Online retailing
7
Online-Handel
7
Personality psychology
7
Persönlichkeitspsychologie
7
Service industry
7
Vertrauen
7
Viral marketing
7
Virales Marketing
7
Bibliometrics
6
Bibliometrie
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English
7
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Brady, Michael K.
6
McColl-Kennedy, Janet R.
2
Robinson, Stacey G.
2
Sirianni, Nancy J.
2
Voorhees, Clay M.
2
Aksoy, Lerzan
1
Allen, Alexis M.
1
Brusco, Michael J.
1
Cheung, Lilliemay
1
Giebelhausen, Michael
1
Gustafsson, Anders
1
Hopkins, Lucas M.
1
Knuff, David C.
1
Nguyen, Doan
1
Patterson, Paul G.
1
Pugh, Harrison B.
1
Smith, Ronn J.
1
Spangenberg, Eric R.
1
Sprott, David E.
1
Witell, Lars
1
Wuenderlich, Nancy V.
1
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Journal of marketing
2
Journal of retailing and consumer services
1
Journal of service management
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
The journal of services marketing
1
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ECONIS (ZBW)
7
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1
The influence of negative marketplace information on consumer attitudes toward a service establishment
Smith, Ronn J.
;
Knuff, David C.
;
Sprott, David E.
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
3
,
pp. 358-364
Persistent link: https://www.econbiz.de/10009759772
Saved in:
2
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
3
To give or not to give professional services to non-paying clients ; Professionals' giving backstory
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Brady, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 426-459
Persistent link: https://www.econbiz.de/10011389031
Saved in:
4
One firm’s loss is another’s gain : capitalizing on other firms’ service failures
Allen, Alexis M.
;
Brady, Michael K.
;
Robinson, Stacey G.
; …
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
5
,
pp. 648-662
Persistent link: https://www.econbiz.de/10011340264
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
Service sweethearting : its antecedents and customer consequences
Brady, Michael K.
;
Voorhees, Clay M.
;
Brusco, Michael J.
- In:
Journal of marketing
76
(
2012
)
2
,
pp. 81-98
Persistent link: https://www.econbiz.de/10009737486
Saved in:
7
Touch versus tech : when technology functions as a barrier or a benefit to service encounters
Giebelhausen, Michael
;
Robinson, Stacey G.
;
Sirianni, …
- In:
Journal of marketing
78
(
2014
)
4
,
pp. 113-124
Persistent link: https://www.econbiz.de/10010381381
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