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~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Italien
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Dienstleistungsqualität
7
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service quality
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Calabrese, Armando
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Corbò, Michele
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Costa, Roberta
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De Francesco, Federico
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Levialdi Ghiron, Nathan
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Pedersen, Esben Rahbek Gjerdrum
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Business process management journal
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International journal of production economics
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International journal of production research
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Technological forecasting & social change : an international journal
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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How sustainable-orientated service innovation strategies are contributing to the sustainable development goals
Calabrese, Armando
;
Costa, Roberta
;
Levialdi Ghiron, Nathan
- In:
Technological forecasting & social change : an …
169
(
2021
),
pp. 1-19
Persistent link: https://www.econbiz.de/10012803454
Saved in:
2
Service productivity and service quality : a necessary trade-off?
Calabrese, Armando
- In:
International journal of production economics
135
(
2011
)
2
,
pp. 800-812
Persistent link: https://www.econbiz.de/10009490274
Saved in:
3
Design and blueprinting for total quality management implementation in service organisations
Calabrese, Armando
;
Corbò, Michele
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 719-732
Persistent link: https://www.econbiz.de/10011388379
Saved in:
4
A pricing approach for service companies : service blueprint as a tool of demand-based pricing
Calabrese, Armando
;
De Francesco, Federico
- In:
Business process management journal
20
(
2014
)
6
,
pp. 906-921
Persistent link: https://www.econbiz.de/10010432330
Saved in:
5
Quality versus productivity in service production systems : an organisational analysis
Calabrese, Armando
;
Spadoni, Alessandro
- In:
International journal of production research
51
(
2013
)
22
,
pp. 6594-6606
Persistent link: https://www.econbiz.de/10010228926
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