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~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Service quality
21,440
Dienstleistungsqualität
20,524
Customer satisfaction
6,607
Kundenzufriedenheit
6,391
Consumer behaviour
4,696
Konsumentenverhalten
4,633
Relationship marketing
4,375
Beziehungsmarketing
4,335
Qualitätsmanagement
2,602
Quality management
2,563
Wirtschaftsprüfung
2,447
Financial audit
2,445
Krankenhaus
2,086
Hospital
2,078
Health care
1,680
Gesundheitsversorgung
1,593
USA
1,424
United States
1,402
Gesundheitswesen
1,294
Health care system
1,276
Product quality
1,199
Produktqualität
1,187
service quality
1,170
Customer service
1,163
Theorie
1,136
Theory
1,134
Kundenservice
1,105
Service industry
1,034
Germany
945
Deutschland
942
Loyalty
827
Hotel industry
798
Hotellerie
796
Beschwerdemanagement
794
Complaint management
794
Online retailing
722
Online-Handel
722
Schule
721
School
720
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All
Undetermined
516
Free
133
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Article
868
Book / Working Paper
167
Journal
1
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All
Article in journal
823
Aufsatz in Zeitschrift
823
Aufsatz im Buch
50
Book section
50
Graue Literatur
30
Non-commercial literature
30
Arbeitspapier
24
Working Paper
24
Collection of articles of several authors
20
Sammelwerk
20
Hochschulschrift
17
Conference paper
12
Konferenzbeitrag
12
Thesis
12
Aufsatzsammlung
10
Case study
8
Fallstudie
8
Bibliografie enthalten
3
Bibliography included
3
Nachschlagewerk
3
Reference book
3
Bibliografie
2
Conference proceedings
2
Konferenzschrift
2
Amtliche Publikation
1
Amtsdruckschrift
1
Festschrift
1
Government document
1
Guidebook
1
Handbook
1
Handbuch
1
Lehrbuch
1
Ratgeber
1
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1
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1
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1
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English
991
German
42
French
1
Italian
1
Dutch
1
Swedish
1
Author
All
Rahman, Zillur
8
Talib, Faisal
7
Dahlgaard-Park, Su Mi
6
Qureshi, M. N.
6
Wirtz, Jochen
6
Gustafsson, Anders
5
Huang, Ming-Hui
5
McColl-Kennedy, Janet R.
5
Rust, Roland T.
5
Brady, Michael K.
4
Calabrese, Armando
4
Cheng, T. C. E.
4
Edvardsson, Bo
4
Gong, Taeshik
4
Izogo, Ernest Emeka
4
Jaakkola, Elina
4
Kowalkowski, Christian
4
O'Cass, Aron
4
Rayburn, Steven W.
4
Sharma, Piyush
4
Sousa, Rui
4
Tai, Yang-Fei
4
Ukko, Juhani
4
Witell, Lars
4
Wünderlich, Nancy V.
4
Anderson, Sidney
3
Barnes, Donald C.
3
Basu, Rana
3
Bhola, Prabha
3
Bitner, Mary Jo
3
Bowen, David E.
3
Chi, Nai-Wen
3
Frei, Frances X.
3
Gerstner, Eitan
3
Grönroos, Christian
3
Hadwich, Karsten
3
Huang, Ming-hui
3
Huiskonen, Janne
3
Jayaram, Jayanth
3
Johnson, Lester W.
3
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World Bank
3
Al-Gehaz Al-Qawmy l-Tanzeem Al-Etisalat
1
British Council
1
Center for Leading Innovation & Cooperation
1
Deutsches Institut für Normung
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Fidschi
1
Frankreich / Commissariat Général du Plan
1
Great Britain / Ministry of Health
1
International Conference on Services Management <North Cyprus)>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Verlag Dr. Kovač
1
World Bank Group
1
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Published in...
All
The journal of services marketing
41
The service industries journal
31
Journal of business research : JBR
29
Journal of retailing and consumer services
26
Journal of service management
22
International journal of hospitality management
20
Journal of service research : JSR
20
Journal of service research
19
Services marketing quarterly
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
Service business
15
International journal of production economics
14
Industrial marketing management : the international journal for industrial and high-tech firms
13
International journal of services and operations management
12
International journal of quality & reliability management
11
European journal of operational research : EJOR
10
International journal of contemporary hospitality management
10
International journal of quality and service sciences
10
Journal of service theory and practice : JSTP
10
Journal of the Academy of Marketing Science
9
Benchmarking : an international journal ; BIJ
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services and operations management : IJSOM
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Psychology & marketing
6
International journal of business excellence
5
International journal of services technology and management
5
Journal of air transport management
5
Journal of hospitality marketing & management
5
Managing service quality : MSQ ; an international journal
5
The TQM journal : the international review of organizational improvement
5
The journal of business & industrial marketing
5
Total quality management & business excellence
5
European journal of marketing
4
European review of service economics and management
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
4
International journal of production research
4
International journal of productivity and quality management : IJPQM
4
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Source
All
ECONIS (ZBW)
1,036
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1
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1
The "control tower" approach to optimising complex service delivery performance
Meekings, Alan
;
Briault, Steve
- In:
Measuring business excellence : the journal of …
17
(
2013
)
3
,
pp. 15-27
Persistent link: https://www.econbiz.de/10010197592
Saved in:
2
From bipartite to tripartite devolved HRM in professional service contexts : evidence from
hospitals
in three countries
McDermott, Aoife
;
Fitzgerald, Louise
;
Van Gestel, Nicolette
- In:
Human resource management
54
(
2015
)
5
,
pp. 813-831
Persistent link: https://www.econbiz.de/10011386403
Saved in:
3
Integrating social issues and customer engagement to drive
loyalty
in a service organisation
O'Brien, Ingrid M.
;
Jarvis, Wade
;
Soutar, Geoffrey N.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 547-559
Persistent link: https://www.econbiz.de/10011418367
Saved in:
4
Adding clicks to bricks : a study of the consequences on customer
loyalty
in a service context
Fernández-Sabiote, Estela
;
Román, Sergio
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 36-48
Persistent link: https://www.econbiz.de/10009730288
Saved in:
5
The effects of customer dissatisfaction on switching behavior in the service sector
Cho, Yoon C.
;
Song, Juyeon
- In:
Journal of business & economics research
10
(
2012
)
10
,
pp. 579-591
Persistent link: https://www.econbiz.de/10009659212
Saved in:
6
Exploring two explanations of
loyalty
in application service provision
Goode, Sigi
;
Lin, Chinho
;
Fernández, Walter
;
Jiang, …
- In:
European journal of operational research : EJOR
237
(
2014
)
2
,
pp. 649-657
Persistent link: https://www.econbiz.de/10010379961
Saved in:
7
Understanding the role of service attributes in consumer small retailer relationships : findings from Pakistan
Arsalan Najmi
;
Ali, Syed Fahad
;
Ahmed, Waqar
; …
- In:
International journal of management practice : IJMP
14
(
2021
)
2
,
pp. 198-216
Persistent link: https://www.econbiz.de/10012515073
Saved in:
8
Standardization, customization, and customer
loyalty
in service industry
Kasiri, Leila Agha
;
Shaheen Mansori
- In:
Journal of marketing analytics : JMA
4
(
2016
)
2/3
,
pp. 66-76
Persistent link: https://www.econbiz.de/10011662824
Saved in:
9
Weathering consumer pricing sensitivity : the importance of customer contact and personalized services in the financial services industry
Yun, Wonjoo
;
Hanson, Nicole
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012268849
Saved in:
10
The influence of customer satisfaction, trust and information sharing on customer
loyalty
of professional services company : an empirical study on independent surveyor services ind...
Hannan, Sufrin
;
Suharjo, Budi
;
Kirbrandoko, Kirbrandoko
; …
- In:
International journal of economic perspectives : IJEP
11
(
2017
)
1
,
pp. 344-353
Persistent link: https://www.econbiz.de/10011762843
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