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Social media-transmitted online information, which is associated with emotional expressions, shapes our thoughts and actions. In this study, we incorporate social network theories and analyses and use a computational approach to investigate how emotional expressions, particularly negative...
Persistent link: https://www.econbiz.de/10014091073
Purpose: This research examines the individuals’ perceived usefulness and ease of use of the government’s electronic services (e-government). It also explores the effect of the social influences as well as of the facilitating conditions on the individuals’ intentions to use the...
Persistent link: https://www.econbiz.de/10014032572
The purpose of this research paper is to identify important dimensions of internet banking portal service quality in … India. This research adopts the dimensions of online service quality, internet banking service quality and web portal … service quality to develop a framework that can be used to measure internet banking portal service quality. Ten important …
Persistent link: https://www.econbiz.de/10012871962
For their online shops, multichannel retailers must decide whether to adopt a prototypical design (with channel-specific attributes) or a homogenous design (with cues corresponding to their physical stores). While most retailers use a prototypical design, we propose that the effectiveness of a...
Persistent link: https://www.econbiz.de/10014135507
Although SOA development and service identification are widely discussed among academics and practitioners alike, little is known about how they are performed in practice. Thus, this paper investigates how SOA development and service identification work in real-life projects. An explorative...
Persistent link: https://www.econbiz.de/10009538020
As more and more activities in the economy become digitized, analytics and data-driven decision-making (DDD) are becoming increasingly important. The adoption of analytics and DDD has been slower in small-to-medium enterprises (SMEs) compared to large firms, and reliable causal estimates of the...
Persistent link: https://www.econbiz.de/10014248007
Major SAAS (Software-as-a-service) Notification management services currently available in the industry have limited business capability of modification of rules and triggers. Also, cconsiderable turnaround time in releasing new features prevents connecting e-Commerce platforms from being agile....
Persistent link: https://www.econbiz.de/10014360030
The present paper tries to study the impact of online services level in contexts where transactions have not been done yet, through the adoption of a formative approach. In this scene, the present research considers two main dimensions of online services (pre-purchase services and...
Persistent link: https://www.econbiz.de/10011821856
In recent years, many providers of news and entertainment have been exploring the possibility of monetizing online content. In the context of newspapers, the paywall instituted by the New York Times starting in March 2011 is a well-publicized case in point. While the premise behind paywalls is...
Persistent link: https://www.econbiz.de/10012854656
Persistent link: https://www.econbiz.de/10010212325