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Second-hand shopping and brand loyalty : the role of online collaborative redistribution platforms

Abbes, Intissar; Hallem, Yousra; Taga, Nadia - In: Journal of retailing and consumer services 52 (2020), pp. 1-11

Persistent link: https://www.econbiz.de/10012132170

Understanding the impact of online customers' shopping experience on online impulsive buying : a study on two leading e-commerce platforms

Gulfraz, Muhammad Bilal; Sufyan, Muhammad; Mustak, Mekhail - In: Journal of retailing and consumer services 68 (2022), pp. 1-12

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Service guarantees in an e-commerce platform : proposition of a framework based on customers' expectations, negative experiences and behavioural responses

Oliveira, Alessandro Silva de; Souki, Gustavo Quiroga; … - In: Asia-Pacific journal of business administration 15 (2023) 2, pp. 225-244

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Offering custom products using a C2M model : collaborating with an e-commerce platform

He, Bo; Mirchandani, Prakash; Yang, Guang - In: International journal of production economics 262 (2023), pp. 1-13

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Impacts of service guarantees on consumers' perceived quality and satisfaction in e-commerce

Oliveira, Alessandro Silva de; Souki, Gustavo Quiroga; … - In: International journal of quality & reliability management 40 (2023) 10, pp. 2559-2580

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Factors influencing online platform engagement in fresh fruit e-commerce in China

Tang, Lin; Nuttawut Rojniruttikul - In: Corporate Practices: Policies, Methodologies, and …, (pp. 247-261). 2024

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Empirical research on the impact of network externalities on online loyalty in B2B platforms

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Customer Satisfaction at Tiki.vn E-Commerce Platform

Ha Nam Khanh, Giao - 2020

This study has four specific objectives: (1) Identifying factors that affect customer satisfaction on online service quality at Tiki.vn, (2) Measuring the level of impact of the factors, (3) Testing the difference in satisfaction among groups of customers with different characteristics in terms...

Persistent link: https://www.econbiz.de/10012823875

The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms

Huang, Ran; Ha, Sejin - In: Journal of business research : JBR 121 (2020), pp. 616-627

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Information services and omnichannel retailing strategy choices of e-commerce platforms with supplier competition

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