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~subject:"E-commerce"
~subject:"Service quality"
~subject:"Supplier relationship management"
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E-commerce
Service quality
Supplier relationship management
Relationship marketing
25,997
Beziehungsmarketing
25,322
Social Web
20,371
Social web
20,340
Digitalisierung
16,105
Customer satisfaction
15,309
Consumer behaviour
15,261
Konsumentenverhalten
15,066
Digitization
13,763
Kundenzufriedenheit
13,723
Dienstleistungsqualität
7,666
Online-Marketing
6,774
Internet marketing
6,654
Electronic Commerce
5,375
Deutschland
4,741
Germany
4,472
Brand management
3,984
Markenführung
3,977
Online-Handel
3,240
Online retailing
3,229
Innovation
3,205
Theorie
2,987
Theory
2,975
Viral marketing
2,896
Virales Marketing
2,896
Brand image
2,776
Markenimage
2,769
Marketingmanagement
2,729
Marketing management
2,698
Soziales Netzwerk
2,559
Lieferantenmanagement
2,557
Informationstechnik
2,445
Social network
2,404
Information technology
2,361
Internet
2,250
USA
2,216
Kundenmanagement
2,188
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2,636
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Han, Heesup
36
Svensson, Göran
36
Bruhn, Manfred
34
Mattila, Anna S.
28
Prentice, Catherine
26
Sharma, Piyush
26
Prybutok, Victor R.
25
Usman, Osly
24
Homburg, Christian
23
McColl-Kennedy, Janet R.
21
Wirtz, Bernd W.
20
Gil Saura, Irene
19
Shahin, Arash
18
Wong, IpKin Anthony
18
Balaji, M. S.
17
Edvardsson, Bo
17
Quach, Sara
17
Söderlund, Magnus
17
Thaichon, Park
17
Bauer, Hans H.
16
Bilgihan, Anil
16
Piller, Frank T.
16
Roberts-Lombard, Mornay
16
Gustafsson, Anders
15
Verhoef, Peter C.
15
Evanschitzky, Heiner
14
Hammerschmidt, Maik
14
Klaus, Philipp
14
Walsh, Gianfranco
14
Casidy, Riza
13
Dwivedi, Yogesh Kumar
13
Gong, Taeshik
13
Grewal, Dhruv
13
Grégoire, Yany
13
Hollebeek, Linda D.
13
Hyun, Sunghyup Sean
13
Kleinaltenkamp, Michael
13
Mpinganjira, Mercy
13
Patterson, Paul G.
13
Qu, Hailin
13
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IGI Global
22
Springer Fachmedien Wiesbaden
22
World Bank Group
21
Nomos Verlagsgesellschaft
8
World Bank
6
OECD
5
Organisation for Economic Co-operation and Development
4
Verlag Dr. Kovač
4
Books on Demand GmbH <Norderstedt>
3
Campus Verlag
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
3
Fördergesellschaft Marketing an der Universität Augsburg
3
Hochschule für Technik und Wirtschaft Berlin
3
Kassel University Press GmbH
3
National Bureau of Economic Research
3
Springer-Verlag GmbH
3
UNCTAD
3
Verlag Franz Vahlen
3
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
3
Albrecht Knaus Verlag
2
Berliner Wissenschafts-Verlag
2
Bund-Verlag
2
Bundesvereinigung Logistik
2
Deutschland / Bundesministerium für Wirtschaft und Energie
2
Economic Research Institute for ASEAN and East Asia
2
Erich-Schmidt-Verlag <Berlin>
2
European Health Care Conference <2, 2011, Hamburg>
2
Europäisches Parlament / IPOL - Generaldirektion Interne Politikbereiche der Union
2
Europäisches Parlament / Policy Department for Economic, Scientific and Quality of Life Policies
2
Hamburger Edition
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Haufe-Lexware GmbH & Co. KG
2
Kompetenzschwerpunkt E-Business
2
MITP Verlags-GmbH & Co. KG
2
Monopolkommission
2
Murmann Publishers GmbH
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Russland / Ministerstvo cifrovogo razvitija, svjazi i massovych kommunikacij
2
Russland / Ministerstvo svjazi i massovych kommunikacij
2
Russland / Služba Gosudarstvennoj Statistiki
2
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Published in...
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Journal of retailing and consumer services
331
Journal of business research : JBR
323
Industrial marketing management : the international journal for industrial and high-tech firms
292
International journal of hospitality management
258
The journal of services marketing
173
The service industries journal
164
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
143
The journal of business & industrial marketing
140
Journal of hospitality marketing & management
115
International journal of contemporary hospitality management
114
Journal of travel and tourism marketing
110
Services marketing quarterly
107
Service business
89
SpringerLink / Bücher
81
Tourism management : research, policies, practice
80
Journal of air transport management
77
Journal of service research : JSR
77
The TQM journal : the international review of organizational improvement
76
Cogent business & management
75
Asia Pacific journal of marketing and logistics
70
Technological forecasting & social change : an international journal
67
International journal of services and operations management
66
Journal of the Academy of Marketing Science
66
International journal of electronic customer relationship management : IJECRM
65
International journal of quality and service sciences
65
Journal of strategic marketing
63
Journal of service management
62
Total quality management & business excellence
62
International journal of quality & reliability management
59
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
58
International journal of electronic marketing and retailing : IJEMR
57
International journal of business information systems : IJBIS
56
International journal of productivity and quality management : IJPQM
54
International journal of services, economics and management
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
The international journal of bank marketing : IJBM
51
Managing service quality : MSQ ; an international journal
50
Electronic commerce research
49
Journal of business-to-business marketing
49
Journal of marketing
49
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Source
All
ECONIS (ZBW)
14,315
Other ZBW resources
179
RePEc
22
EconStor
9
BASE
5
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61
Buffering effects of brand community identification in service failures : the role of customer citizenship behaviors
Mandl, Leonhard
;
Hogreve, Jens
- In:
Journal of business research : JBR
107
(
2020
),
pp. 130-137
Persistent link: https://www.econbiz.de/10012156727
Saved in:
62
Investigating the online customer experience : a B2B perspective
McLean, Graeme J.
- In:
Marketing intelligence & planning
35
(
2017
)
5
,
pp. 657-672
Persistent link: https://www.econbiz.de/10011774644
Saved in:
63
#IHateYourBrand: adaptive service recovery strategies on Twitter
Abney, Alexandra K.
;
Pelletier, Mark J.
;
Ford, …
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 281-294
Persistent link: https://www.econbiz.de/10011741259
Saved in:
64
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
Saved in:
65
An online community-based dynamic customisation model : the trade-off between customer satisfaction and enterprise profit
Wang, Yu
;
Wu, Jiacong
;
Lin, Li
;
Shafiee, Sara
- In:
International journal of production research
59
(
2021
)
1
,
pp. 1-29
Persistent link: https://www.econbiz.de/10012425087
Saved in:
66
Providers' perceptions of the online community marketplace for lodging accommodations
Deale, Cynthia S.
;
Crawford, Alleah
- In:
Tourism and hospitality research : the surrey quarterly …
18
(
2018
)
4
,
pp. 470-477
Persistent link: https://www.econbiz.de/10011976129
Saved in:
67
What do hotel customers complain about? : text analysis using structural topic model
Hu, Nan
;
Zhang, Ting
;
Gao, Baojun
;
Bose, Indranil
- In:
Tourism management : research, policies, practice
72
(
2019
),
pp. 417-426
Persistent link: https://www.econbiz.de/10011996164
Saved in:
68
Understanding the impact of online customers' shopping experience on online impulsive buying : a study on two leading e-commerce platforms
Gulfraz, Muhammad Bilal
;
Sufyan, Muhammad
;
Mustak, Mekhail
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013366249
Saved in:
69
Identifying value-creating aspects in luxury hotel services via third-party online reviews : a cross-cultural study
Tsiotsou, Rodoula H.
- In:
International journal of retail and distribution management
50
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013397924
Saved in:
70
"Actions speak louder than words" : an impact of service recovery antecedents on customer delight in quick-service restaurants
Agnihotri, Durgesh
;
Kulshreshtha, Kushagra
;
Tripathi, Vikas
- In:
Asia-Pacific journal of business administration
14
(
2022
)
4
,
pp. 421-444
Persistent link: https://www.econbiz.de/10013536877
Saved in:
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