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Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Bai, Yanzhuang; Li, Tingwu; Zheng, Chundong - In: Journal of retailing and consumer services 64 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013209529
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Impacts of service guarantees on consumers' perceived quality and satisfaction in e-commerce
Oliveira, Alessandro Silva de; Souki, Gustavo Quiroga; … - In: International journal of quality & reliability management 40 (2023) 10, pp. 2559-2580
Persistent link: https://www.econbiz.de/10014470801
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Determining the reliability and validity of online reputation databases for lodging : Booking.com, TripAdvisor, and HolidayCheck
Rodríguez-Díaz, Manuel; Espino Rodríguez, Toms F. - In: Journal of vacation marketing : an international journal 24 (2018) 3, pp. 261-274
Persistent link: https://www.econbiz.de/10011912209
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The influence of the assessment of internet websites offering tourist services on the manner of purchase of holiday packages
Szopiński, Tomasz - In: Economic research 30 (2017) 1,2, pp. 1655-1668
Persistent link: https://www.econbiz.de/10012224887
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Sharing dissatisfaction online : analyzing the nature and predictors of hotel guests negative reviews
Fernandes, Teresa; Fernandes, Filipa - In: Journal of hospitality marketing & management 27 (2018) 2, pp. 127-150
Persistent link: https://www.econbiz.de/10011848333
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Online service failure : how consumers from emerging countries react and complain
Rohden, Simoni F.; Matos, Celso Augusto de - In: Journal of consumer marketing 39 (2022) 1, pp. 44-54
Persistent link: https://www.econbiz.de/10013165311
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The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan; Ray, Daniel; Trendel, Olivier; Van … - In: International journal of electronic commerce : IJEC 22 (2018) 3, pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
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Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok; Walvekar, Shubhangi - In: International journal of business information systems : … 32 (2019) 1, pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
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Effects of online commercial friendships on customer revenge following a service failure
Fu, Xiaorong; Pang, Jing; Gursoy, Dogan - In: Journal of business research : JBR 153 (2022), pp. 102-114
Persistent link: https://www.econbiz.de/10013533975
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Determining the relationships between price and online reputation in lodgings
Rodríguez-Díaz, Manuel; Rodríguez-Voltes, Crina Isabel; … - In: Administrative Sciences : open access journal 9 (2019) 3/53, pp. 1-27
Currently, lodgings' competitiveness depends on pricing, based on the online reputation measured by quantitative scales of variables. The purpose of this article is to analyze the different prices set by lodgings by season in relation to the variables that measure their online reputation. This...
Persistent link: https://www.econbiz.de/10012146141