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The effects of relationship quality and lean applications on buyer-seller relationships
Sezen, Bulent; Turkkantos, Sema - In: International journal of business performance and … 5 (2013) 4, pp. 378-400
Persistent link: https://www.econbiz.de/10010360159
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Market orientation and service innovation on customer perceived value : the case of supermarket retailers
Yeh, Ying-Pin - In: Management research review 39 (2016) 4, pp. 449-467
Persistent link: https://www.econbiz.de/10011563837
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The effects of relationship benefit on relationship quality and store loyalty from convergence environments : NPS analysis and moderating effects
Jang, Jae Hun; Kim, Sam Won; Lee, Yang Sun; Kim, Jongsung - In: Electronic commerce research 13 (2013) 3, pp. 291-315
Persistent link: https://www.econbiz.de/10010221239
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The role of relationship quality and loyalty program in tourism shopping : a multilevel investigation
Lam, Iok Keng Veronica; Wong, IpKin Anthony - In: Journal of travel and tourism marketing 37 (2020) 1, pp. 92-111
Persistent link: https://www.econbiz.de/10012289263
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An empirical study of retailing loyalty in the stone industry
Nguyen Van Phuong; Le, Hoang M. P. T.; Bui, Thao D. D. - In: International journal of business innovation and … 22 (2020) 2, pp. 157-180
Persistent link: https://www.econbiz.de/10012250892
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Relationship intention and relationship quality as predictors of clothing retail customers' loyalty
Kuhn, Stefanie; Mostert, Pierre - In: The international review of retail, distribution and … 28 (2018) 2, pp. 206-230
Persistent link: https://www.econbiz.de/10011884121
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An integrated structural model of buyer-seller relationships in retailing markets
Zarbazoo, Marsha; Imankhan, Niloofar - In: International journal of economics and business research 12 (2016) 4, pp. 355-374
Persistent link: https://www.econbiz.de/10011706129
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Understanding complaint channel usage in multichannel retailing
Frasquet Deltoro, Marta; Ieva, Marco; Ziliani, Cristina - In: Journal of retailing and consumer services 47 (2019), pp. 94-103
Persistent link: https://www.econbiz.de/10011995526
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The impact of reverse logistics process coordination on third party relationship quality : a moderated mediation model for multichannel retailers in the fashion industry
Haq, Mahin; Moazzam, Muhammad; Khan, Abdul Salam; … - In: Journal of retailing and consumer services 73 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10014303379
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Enhancing store brand equity through relationship quality in the retailing industry : evidence from Vietnam
Vo Minh; Si Van Nguyen - In: Cogent business & management 9 (2022) 1, pp. 1-23
Understanding the factors that contribute to store brand equity in the Vietnamese retailing industry is important. This study expands the "stimuli" components in the stimuli-organism-response (S-O-R) framework by considering the role of store information transparency and examining its...
Persistent link: https://www.econbiz.de/10014444209