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~subject:"Einzelhandel"
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Einzelhandel
Customer satisfaction
15,448
Kundenzufriedenheit
13,864
Service quality
6,492
Dienstleistungsqualität
6,301
Consumer behaviour
6,255
Konsumentenverhalten
6,084
Relationship marketing
5,853
Beziehungsmarketing
5,800
Zahlungsverkehr
4,123
Payment system
4,016
customer satisfaction
1,295
Satisfaction
1,193
Online-Handel
1,062
Online retailing
1,059
Customer service
1,056
Job satisfaction
1,032
Arbeitszufriedenheit
1,030
Kundenservice
999
USA
939
Qualitätsmanagement
934
Electronic Commerce
917
United States
911
Quality management
908
Theorie
899
Theory
899
E-commerce
894
Urlaubsverhalten
894
Holiday behaviour
893
Retail trade
848
Loyalty
834
Emotion
830
Deutschland
800
Beschwerdemanagement
786
Complaint management
784
Vertrauen
783
Confidence
782
Bank
766
Germany
759
Brand image
733
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Online availability
All
Undetermined
393
Free
144
Type of publication
All
Article
700
Book / Working Paper
152
Journal
2
Type of publication (narrower categories)
All
Article in journal
673
Aufsatz in Zeitschrift
673
Graue Literatur
46
Non-commercial literature
46
Aufsatz im Buch
31
Book section
31
Arbeitspapier
30
Working Paper
30
Hochschulschrift
19
Thesis
10
Conference paper
9
Konferenzbeitrag
9
Collection of articles of several authors
7
Sammelwerk
7
Case study
3
Fallstudie
3
Aufsatzsammlung
2
Conference proceedings
2
Dissertation u.a. Prüfungsschriften
2
Konferenzschrift
2
Amtsdruckschrift
1
Bibliografie enthalten
1
Bibliography included
1
Government document
1
Statistik
1
Universitätsschrift
1
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Language
All
English
809
German
43
Undetermined
2
Author
All
Gil Saura, Irene
15
Ruiz-Molina, María-Eugenia
6
Boslau, Madlen
5
Krivosheya, Egor
5
Lombart, Cindy
5
Mortimer, Gary
5
Ruiz-Molina, Maria-Eugenia
5
Balakrishnan, Mahadevan
4
Bortolotti, Stefania
4
Camera, Gabriele
4
Casari, Marco
4
Cornelli, Giulio
4
Coughlan, Joseph
4
De Renzis, Tania
4
Evanschitzky, Heiner
4
Frost, Jon
4
Louis, Didier
4
Moliner-Velázquez, Beatriz
4
Molinillo, Sebastian
4
Román, Sergio
4
Sajad Rezaei
4
Schmiedel, Heiko
4
Söderlund, Magnus
4
Willems, Kim
4
Ahmed, Salma
3
Arsalan Najmi
3
Auer, Raphael A.
3
Bang, Nguyen
3
Bhatnagar, Swati
3
Bolt, Wilko
3
Bolton, Ruth N.
3
Castaldo, Sandro
3
Chiguvi, Douglas
3
Duggal, Ekta
3
Fazal-e-Hasan, Syed
3
Gustafsson, Anders
3
Hasan, Iftekhar
3
Hellström, Daniel
3
Herter, Márcia Maurer
3
Hunneman, Auke
3
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Institution
All
Bank für Internationalen Zahlungsausgleich / Committee on Payments and Market Infrastructures
2
Springer Fachmedien Wiesbaden
2
World Bank Group
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
A. C. Nielsen Company <Schaumburg, Ill.>
1
Bargeldsymposium <2., 2014, Frankfurt am Main>
1
Central Bank of Kosovo (CBK)
1
Deutsche Bundesbank
1
INSEAD
1
Neuss
1
Neuss / Amt für Wirtschaftsförderung
1
New Contributions to Retail Payments: Conference at Norges Bank <2008, Oslo>
1
Norges Bank
1
Technische Universität Braunschweig
1
Wirtschaftswissenschaftliche Fakultät, Friedrich-Schiller-Universität Jena
1
World Bank
1
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Published in...
All
Journal of retailing and consumer services
91
Journal of business research : JBR
23
The international review of retail, distribution and consumer research
19
International journal of retail & distribution management
18
Journal of payments strategy & systems
18
International journal of retail and distribution management
17
Journal of retailing
15
The journal of services marketing
13
International journal of electronic marketing and retailing : IJEMR
10
Journal of strategic marketing
9
Journal of service management
8
Psychology & marketing
8
Service business
8
Cogent business & management
7
International journal of business and globalisation : IJBG
6
Journal of marketing management : MM
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Marketing intelligence & planning
6
The service industries journal
6
International journal of Indian culture and business management
5
Services marketing quarterly
5
International journal of business competition and growth : IJBCG
4
International journal of business excellence
4
International journal of consumer studies
4
International journal of services and operations management : IJSOM
4
Journal of banking & finance
4
Journal of fashion marketing and management
4
Journal of internet commerce
4
Journal of service research : JSR
4
Journal of the Academy of Marketing Science
4
Managing service quality : MSQ ; an international journal
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Australasian marketing journal
3
European retail research
3
International journal of business innovation and research : IJBIR
3
International journal of e-business research : an official publication of the Information Resources Management Association
3
International journal of electronic commerce : IJEC
3
International journal of management practice : IJMP
3
International journal of quality and service sciences
3
Journal of Asia Business Studies
3
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Source
All
ECONIS (ZBW)
842
USB Cologne (EcoSocSci)
8
USB Cologne (business full texts)
1
EconStor
1
OLC EcoSci
1
RePEc
1
Showing
1
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854
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date (oldest first)
1
Loyalty
programs in e-commerce and their perception by the young adult internet population
Tahal, Radek
- In:
Central European business review : CEBR
3
(
2014
)
2
,
pp. 7-13
Persistent link: https://www.econbiz.de/10010408384
Saved in:
2
Understanding the role of in-store logistic operations in retail : findings from Pakistan
Arsalan Najmi
;
Arshad, Yamna
;
Ahmed, Waqar
;
Kanapathy, …
- In:
International journal of services and operations …
43
(
2022
)
1
,
pp. 26-51
Persistent link: https://www.econbiz.de/10013552836
Saved in:
3
Loyalty
, quality and satisfaction in FMCG retail market does
loyalty
in retailing exist?
Nessim, Kattysamir
;
Thurn, Emmie
;
Gustafsson, David
; …
- In:
Inventi impact: retailing & consumer services
(
2015
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10011377364
Saved in:
4
The effect of justice in the history of
loyalty
: a study in failure recovery in the retail context
Lopes, Evandro Luiz
;
Silva, Marcos Antonio da
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 110-120
Persistent link: https://www.econbiz.de/10010528597
Saved in:
5
Sources of retailer personality : private brand perceptions
Lombart, Cindy
;
Louis, Didier
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 117-125
Persistent link: https://www.econbiz.de/10011434111
Saved in:
6
Satisfaction with service recovery : moderating effect of age in word-of-mouth
Moliner-Velázquez, Beatriz
;
Ruiz-Molina, María-Eugenia
; …
- In:
The journal of consumer marketing
32
(
2015
)
6
,
pp. 470-484
Persistent link: https://www.econbiz.de/10011485855
Saved in:
7
Examining retail customer experience and the moderation effect of
loyalty
programmes
Lin, Zhibin
;
Bennett, Dag
- In:
International journal of retail & distribution management
42
(
2014
)
10
,
pp. 929-947
Persistent link: https://www.econbiz.de/10010422006
Saved in:
8
Customer satisfaction and
loyalty
in the Kuwaiti retail services market : why are satisfied buyers not always loyal buyers?
Pleshko, Larry P.
;
Heiens, Richard A.
- In:
The international review of retail, distribution and …
25
(
2015
)
1
,
pp. 55-71
Persistent link: https://www.econbiz.de/10010502834
Saved in:
9
The mediating impact of stickiness and
loyalty
on word-of-mouth promotion of retail websites : a consumer perspective
Roy, Sanjit Kumar
;
Lassar, Walfried M.
;
Butaney, Gul T.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1828-1849
Persistent link: https://www.econbiz.de/10010429758
Saved in:
10
Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Carlson, Jamie
;
O'Cass, Aron
;
Ahrholdt, Dennis C.
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 90-102
Persistent link: https://www.econbiz.de/10011388091
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