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~subject:"Einzelhandel"
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Capturing consumption emotions...
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Einzelhandel
Consumer behaviour
83,584
Konsumentenverhalten
81,134
Service quality
21,762
Dienstleistungsqualität
21,011
Relationship marketing
11,585
Beziehungsmarketing
11,540
Theorie
10,856
Emotion
10,804
Theory
10,647
Customer satisfaction
9,769
Kundenzufriedenheit
9,397
Brand management
7,787
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7,746
Brand image
6,859
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6,819
USA
6,440
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6,148
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5,960
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5,949
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5,191
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5,189
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5,002
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4,676
Internet marketing
4,661
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4,388
Brand
4,376
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4,363
Experiment
4,083
Electronic Commerce
4,058
E-commerce
3,934
Werbewirkung
3,785
Advertising effects
3,744
Verbraucherverhalten
3,589
Customer service
3,469
Advertising
3,126
Kundenservice
3,076
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3,040
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Grewal, Dhruv
28
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25
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24
Martínez-López, Francisco J.
20
Schramm-Klein, Hanna
20
Das, Gopal
17
Swoboda, Bernhard
17
Gijsbrechts, Els
15
Zielke, Stephan
15
Roggeveen, Anne L.
14
Gil Saura, Irene
13
Khare, Arpita
13
Steinmann, Sascha
13
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13
Rajagopal
12
Sands, Sean
12
Ailawadi, Kusum L.
11
Brengman, Malaika
11
Campo, Katia
11
Diallo, Mbaye Fall
11
Nordfält, Jens
11
Richards, Timothy J.
11
Willems, Kim
11
Chintagunta, Pradeep K.
10
Dennis, Charles
10
Rudolph, Thomas
10
Wagner, Gerhard
10
Bang, Nguyen
9
Chebat, Jean-Charles
9
Dekimpe, Marnik G.
9
Geyskens, Inge
9
Rabinovich, Elliot
9
Stobart, Jon
9
Verhoef, Peter C.
9
Calvo-Porral, Cristina
8
Gielens, Katrijn
8
Ieva, Marco
8
Loureiro, Sandra Maria Correia
8
Lévy Mangin, Jean-Pierre
8
Morschett, Dirk
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3
The Nielsen Company (Germany)
3
IGI Global
2
Nordic Council of Ministers
2
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1
A. C. Nielsen Company <Northbrook, Ill.>
1
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1
Advertising and Consumer Psychology Conference <25, 2006, Houston, Tex.>
1
Alabama / State Highway Dept
1
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Cape Town / Technical Management Services
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Deutsche Bundesbank
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Econ Consult, Wirtschafts- und Sozialwissenschaftliche Beratungsgesellschaft <Köln>
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Friedrich-Schiller-Universität Jena
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Goethe-Universität Frankfurt am Main
1
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Handelshögskolan i Stockholm
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1
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1
International Co-operative Alliance / Regional Office for Asia and the Pacific
1
International Conference on Advances in National Brand and Private Label Marketing (NB&PL) <10., 2023, Barcelona>
1
International Conference on Advances in National Brand and Private Label Marketing <11., 2024, Oxford>
1
International Conference on National Brand & Private Label Marketing <1., 2014, Barcelona>
1
International Conference on Research on National Brand & Private Label Marketing <4., 2017, Barcelona>
1
International Conference on Research on National Brand & Private Label Marketing <5., 2018, Barcelona>
1
International Conference on Research on National Brand & Private Label Marketing <6., 2019, Barcelona>
1
International Conference on Research on National Brand & Private Label Marketing <9., 2022, Barcelona>
1
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Journal of retailing and consumer services
483
Journal of retailing
142
Journal of business research : JBR
127
International journal of retail & distribution management
124
The international review of retail, distribution and consumer research
115
International journal of retail and distribution management
70
International journal of electronic marketing and retailing : IJEMR
37
Psychology & marketing
35
European journal of operational research : EJOR
33
Management science : journal of the Institute for Operations Research and the Management Sciences
31
European journal of marketing : EJM
27
Marketing intelligence & planning
25
The journal of services marketing
25
Journal of the Academy of Marketing Science
24
Journal of marketing
23
International journal of consumer studies
22
SpringerLink / Bücher
22
International journal of production economics
21
International journal of Indian culture and business management
20
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
18
The journal of consumer marketing
18
Asia Pacific journal of marketing and logistics
17
European retail research
17
Journal of strategic marketing
17
Marketing : ZFP ; journal of research and management
17
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
17
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
16
Cogent business & management
15
International journal of production research
15
Journal of fashion marketing and management
15
Production and operations management : an international journal of the Production and Operations Management Society
15
Journal of marketing management : JMM ; journal of the Academy of Marketing
14
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
14
The service industries journal
14
Manufacturing & service operations management : M & SOM
13
Technological forecasting & social change : an international journal
13
The journal of product & brand management
13
History of retailing and consumption
12
Journal of marketing research
12
Omega : the international journal of management science
12
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ECONIS (ZBW)
4,390
USB Cologne (EcoSocSci)
21
EconStor
8
RePEc
3
OLC EcoSci
2
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1
It takes two to interact : service orientation, negative emotions and customer phubbing in retail service work
Fellesson, Markus
;
Salomonson, Nicklas
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012238353
Saved in:
2
Happy to see you : the positive effects of in-store service encounters on the satisfaction of older consumers
Berg, Hanna
;
Liljedal, Karina T.
;
Söderlund, Magnus
; …
- In:
The international review of retail, distribution and …
33
(
2023
)
5
,
pp. 479-493
Persistent link: https://www.econbiz.de/10014558954
Saved in:
3
Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C.
;
Grabowski, Andrea
- In:
International journal of consumer studies
37
(
2013
)
1
,
pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
Saved in:
4
Effects of customer gender and mode of dress on service response received in retail establishments
Leigh, James H.
;
Herndon, Neil C.
;
Kantak, Donna Massey
- In:
Journal of marketing channels : ... distribution …
20
(
2013
)
3/4
,
pp. 239-259
Persistent link: https://www.econbiz.de/10009792117
Saved in:
5
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
Saved in:
6
Aesthetic labor and visible diversity : the role in retailing service encounters
Quach, Sara
;
Jebarajakirthy, Charles
;
Thaichon, Park
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 34-43
Persistent link: https://www.econbiz.de/10011743114
Saved in:
7
The nexus between customer service platforms (SMS) and customer satisfaction in the retail clothing stores
Chiguvi, Douglas
-
2023
Persistent link: https://www.econbiz.de/10014281623
Saved in:
8
Role of attributes in influencing customer satisfaction : a study with reference to jewellery stores in Chennai
Murthy, Kota Sreenivasa
;
Kumar, K. Sai
- In:
International journal of business competition and …
8
(
2023
)
3
,
pp. 132-146
Persistent link: https://www.econbiz.de/10015064260
Saved in:
9
Customers' judgment of the customer service in appliance sales departments in an emerging economy
Gothan, Alida
;
Erasmus, Alet C.
- In:
International journal of consumer studies
32
(
2008
)
6
,
pp. 639-647
Persistent link: https://www.econbiz.de/10003781892
Saved in:
10
Shopping centre customer service : creating customer satisfaction and loyalty
Kursunluoglu, Emel
- In:
Marketing intelligence & planning
32
(
2014
)
4
,
pp. 528-548
Persistent link: https://www.econbiz.de/10010385837
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