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Einzelhandel
Consumer behaviour
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Kaltcheva, Velitchka D.
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Chebat, Jean-Charles
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Parasuraman, A.
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Patino, Anthony
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Journal of business research : JBR
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ECONIS (ZBW)
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Personality-relatedness and reciprocity framework for analyzing retailer-consumer interactions
Kaltcheva, Velitchka D.
;
Parasuraman, A.
- In:
Journal of business research : JBR
62
(
2009
)
6
,
pp. 601-608
Persistent link: https://www.econbiz.de/10003854660
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Impact of retail environment extraordinariness on customer self-concept
Kaltcheva, Velitchka D.
;
Patino, Anthony
;
Chebat, …
- In:
Journal of business research : JBR
64
(
2011
)
6
,
pp. 551-557
Persistent link: https://www.econbiz.de/10008988833
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