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The effect of self-checkout quality on customer satisfaction and repatronage in a retail context
Fernandes, Teresa; Pedroso, Rui - In: Service business 11 (2017) 1, pp. 69-92
Persistent link: https://www.econbiz.de/10011722450
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Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol; Kim, Jiyoung; Min, Jihye; … - In: The service industries journal 41 (2021) 1/2, pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
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Cognitive and affective constituents of the consumption experience in retail service settings : effects on store loyalty
Alan, Alev Kocak; Kabadayi, Ebru Tumer; Yılmaz, Çengiz - In: Service business 10 (2016) 4, pp. 715-735
Persistent link: https://www.econbiz.de/10011722421
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The effect of salespersons' retail service quality and consumers' mood on impulse buying
Pornpitakpan, Chanthika; Yuan, Yizhou; Han, Jie Hui - In: Australasian marketing journal 25 (2017) 1, pp. 2-11
Persistent link: https://www.econbiz.de/10011782224
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Customer emotions and their triggers in luxury retail : understanding the effects of customer emotions before and after entering a luxury shop
Kim, Sooyun; Park, Geebum; Lee, Yeonjoo; Choi, Sunmee - In: Journal of business research : JBR 69 (2016) 12, pp. 5809-5818
Persistent link: https://www.econbiz.de/10011597515
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Happy to see you : the positive effects of in-store service encounters on the satisfaction of older consumers
Berg, Hanna; Liljedal, Karina T.; Söderlund, Magnus; … - In: The international review of retail, distribution and … 33 (2023) 5, pp. 479-493
Persistent link: https://www.econbiz.de/10014558954
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21st century luxury fashion retailers' marketing strategies for customer satisfaction : UK perspective
Ryding, Daniella; Vignali, Gianpaolo; Caratù, Myriam; … - In: International journal of business and globalisation : IJBG 16 (2016) 1, pp. 79-103
Persistent link: https://www.econbiz.de/10011616638
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Does consumer gender influence the relationship between consumer loyalty and its antecedents?
Stan, Valentina - In: The journal of applied business research 31 (2015) 4, pp. 1593-1604
Persistent link: https://www.econbiz.de/10011350484
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The antecedents of store image and customer satisfaction
Külter Demirgüneş, Banu - 2014
Persistent link: https://www.econbiz.de/10011293722
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Antecedents of customer loyalty in the retailing sector : the impact of switching costs
Stan, Valentina - In: The journal of applied business research 31 (2015) 2, pp. 371-382
Persistent link: https://www.econbiz.de/10010526775