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Antecedents of store loyalty among Chinese customers

Chu, Yun; Vásquez Párraga, Arturo; Ma, Jianyu - In: International journal of business 23 (2018) 2, pp. 151-165

Persistent link: https://www.econbiz.de/10011863694

Does consumer gender influence the relationship between consumer loyalty and its antecedents?

Stan, Valentina - In: The journal of applied business research 31 (2015) 4, pp. 1593-1604

Persistent link: https://www.econbiz.de/10011350484

Customer relationship management and the impact of e-coupons on B2C retail markets

Smith, Alan D.; Shock, James R.; Beaves, Robert - In: International journal of business information systems : … 30 (2019) 2, pp. 203-231

Persistent link: https://www.econbiz.de/10012037773

Exploring the impact of retailing ethics on customer satisfaction

Sharma, Bodh Raj; Sharma, R. D. - In: Metamorphosis : a journal of management research 12 (2013) 2, pp. 13-21

Persistent link: https://www.econbiz.de/10010514879

Antecedents of customer loyalty in the retailing sector : the impact of switching costs

Stan, Valentina - In: The journal of applied business research 31 (2015) 2, pp. 371-382

Persistent link: https://www.econbiz.de/10010526775

The importance of the service and shopping customer experience in a retail environment

Roozen, Irene T. M.; Ioannou Katidis, Pavlos - In: Journal of relationship marketing : innovations and … 18 (2019) 4, pp. 247-279

Persistent link: https://www.econbiz.de/10012181029

Customer experience in online shopping : a structural modeling approach

Bhattacharya, Arijit; Srivastava, Manjari; Verma, Sanjeev - In: Journal of global marketing 32 (2019) 1, pp. 3-16

Persistent link: https://www.econbiz.de/10012201003

Customer satisfaction, loyalty and switching intent in retail service settings

Kamble, Aakash; Walvekar, Shubhangi - In: International journal of electronic marketing and … 10 (2019) 4, pp. 389-405

Persistent link: https://www.econbiz.de/10012168816

Customer perceived value towards convenience stores in Malaysia : the influence on customer satisfaction, loyalty & retention

Animashaun, Abdulrauf; Tunkarimu, Tarila Iman; Omkar Dastane - In: Journal of marketing and consumer behaviour in emerging … (2016) 2, pp. 4-27

Numerous researchers have centred their attention on Customer Perceived Value towards brands but only a few have focussed on CPV towards convenience stores. The main purpose of the research is to measure the CPV dimensions and identify which dimension infl uences customer satisfaction and as a...

Persistent link: https://www.econbiz.de/10012116504

Customers' perceptions as an antecedent of satisfaction with online retailing services

Mwencha, Peter; Muathe, Stephen - In: Journal of marketing and consumer behaviour in emerging … (2018) 1, pp. 4-27

The assessment of antecedents of customer satisfaction has become very important for the success of online retailing services. This paper reports the results of a study that investigated the antecedent role of customers' perceptions vis-a-vis satisfaction with online retailing services. While...

Persistent link: https://www.econbiz.de/10012116963

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