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~subject:"Electronic Banking"
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Electronic Banking
Quality management
37
Qualitätsmanagement
29
Spain
21
Service quality
19
Dienstleistungsqualität
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Standardization
14
Spanien
13
Standardisierung
12
Customer satisfaction
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ISO 9000 series
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Kundenzufriedenheit
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Beziehungsmarketing
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ISO 9001
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Relationship marketing
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Consumer behaviour
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E-commerce
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Konsumentenverhalten
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Balanced scorecard
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Electronic Commerce
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Firm performance
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ISO 9000
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Unternehmenserfolg
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Benefits
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Environmental management
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ISO 14001
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Management techniques
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Messung
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Performance-Messung
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Product quality
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Produktqualität
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Quality assurance
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Standard
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Business performance
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Electronic banking
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Casadesús, Martí
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Marimon, Frederic
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Petnji Yaya, Luc Honore
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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1
Impact of e-Quality and service recovery on loyalty : a study of e-banking in Spain
Marimon, Frederic
;
Petnji Yaya, Luc Honore
;
Casadesús, …
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 769-787
Persistent link: https://www.econbiz.de/10009625471
Saved in:
2
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
3
The contest determinant of delight and disappointment : a case study of online banking
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1376-1389
Persistent link: https://www.econbiz.de/10010208024
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