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~subject:"Electronic Commerce"
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Electronic Commerce
Consumer behaviour
83,870
Konsumentenverhalten
81,421
Schwellenländer
27,442
Emerging economies
27,035
Relationship marketing
26,460
Beziehungsmarketing
25,785
Theorie
13,060
Theory
12,872
Customer satisfaction
8,685
Kundenzufriedenheit
8,437
Brand management
8,378
Markenführung
8,335
Brand image
7,136
Markenimage
7,092
Deutschland
7,036
Service quality
6,972
Dienstleistungsqualität
6,868
USA
6,776
Germany
6,454
United States
6,427
Online-Handel
6,204
Online retailing
6,189
Social Web
5,936
Social web
5,933
Welt
5,664
Verbraucherschutz
5,612
World
5,602
Online-Marketing
5,339
Internet marketing
5,312
Einzelhandel
4,777
Retail trade
4,731
E-commerce
4,696
Brand
4,538
Markenartikel
4,534
Consumer protection
4,170
Marketingmanagement
4,149
Marketing management
4,124
India
3,978
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Bauer, Hans H.
13
Benbasat, Izak
13
Usman, Osly
13
Piller, Frank T.
12
Pavlou, Paul A.
11
Dwivedi, Yogesh Kumar
10
Fassott, Georg
10
Law, Chun Hung Roberts
10
Wirtz, Bernd W.
10
Lowry, Paul Benjamin
9
Rabinovich, Elliot
9
Schumann, Jan Hendrik
9
Civelek, Mustafa Emre
8
Heinemann, Gerrit
8
Kreutzer, Ralf T.
8
Kumar, Anuj
8
Schramm-Klein, Hanna
8
Stüber, Eva
8
Tan, Yong
8
Wiedmann, Klaus-Peter
8
Akram, Umair
7
Bliemel, Friedhelm
7
Duarte, Paulo
7
Fedoseeva, Svetlana
7
Kalia, Prateek
7
Khosrowpour, Mehdi
7
Kumar, Anil
7
Kumar, Vinod
7
Leimstoll, Uwe
7
Martens, Bertin
7
Mou, Jian
7
Shareef, Mahmud Akhter
7
Stormer, Henrik
7
Thaichon, Park
7
Verhagen, Tibert
7
Agrawal, David R.
6
Ahuja, Vandana
6
Bijmolt, Tammo H. A.
6
Breugelmans, Els
6
Cebollada, Javier
6
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OECD
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National Bureau of Economic Research
8
IGI Global
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Organisation for Economic Co-operation and Development
5
RWTH Aachen
4
Edward Elgar Publishing
3
Europäische Kommission
3
Bundesvereinigung Logistik
2
Deutsche Bank <Frankfurt am Main> / Research
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2
Kompetenzschwerpunkt E-Business
2
London Economics Ltd
2
Maastricht Research School of Economics of Technology and Organizations
2
OEEC / Directorate for Science, Technology and Industry
2
Springer International Publishing
2
Staats- und Universitätsbibliothek Hamburg Carl von Ossietzky / Hamburg University Press
2
AMCIS <15, 2009, San Francisco, Calif.>
1
Akademie für Technikfolgenabschätzung in Baden-Württemberg
1
Allgemeine Gesellschaft für Philosophie in Deutschland
1
Arthur D. Little International Inc. <Wiesbaden>
1
Bauhaus-Universität Weimar / Institut für Europäische Urbanistik
1
Berliner Wissenschafts-Verlag
1
Books on Demand GmbH <Norderstedt>
1
Booz, Allen & Hamilton GmbH <Düsseldorf>
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Campus Verlag
1
Centre de recherche pour l'étude et l'observation des conditions de vie
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Deloitte LLP
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Deutsche Tagung zu Mass Customization <2, 2000, Frankfurt, Main>
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Deutscher Logistik-Kongress <17, 2000, Berlin>
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Deutsches Seminar für Fremdenverkehr Berlin
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Deutschland / Enquete-Kommission Zukunft der Medien in Wirtschaft und Gesellschaft - Deutschlands Weg in die Informationsgesellschaft
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Digital Marketing & eCommerce Conference <4., 2023, Barcelona>
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European Marketing Academy
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1
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1
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Journal of retailing and consumer services
176
Journal of business research : JBR
77
Electronic commerce research
70
Journal of internet commerce
62
International journal of electronic marketing and retailing : IJEMR
58
International journal of electronic customer relationship management : IJECRM
45
International journal of business information systems : IJBIS
43
International journal of e-business research : an official publication of the Information Resources Management Association
41
Information systems research : ISR
40
International journal of internet marketing and advertising : IJIMA
37
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
36
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
36
SpringerLink / Bücher
36
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
34
Journal of electronic commerce research : JECR
31
Journal of retailing
31
Journal of management information systems : JMIS
30
Electronic commerce research and applications
29
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
29
Industrial marketing management : the international journal for industrial and high-tech firms
27
International journal of electronic commerce : IJEC
26
International journal of retail & distribution management
26
International journal of hospitality management
25
Management science : journal of the Institute for Operations Research and the Management Sciences
25
Asia Pacific journal of marketing and logistics
24
Cogent business & management
24
The international review of retail, distribution and consumer research
24
Information systems and e-business management : ISeB
23
International journal of networking and virtual organisations : IJNVO
22
Electronic markets : the international journal on networked business
21
International journal of consumer studies
20
International journal of electronic business
20
Psychology & marketing
20
The service industries journal
20
Journal of fashion marketing and management
19
Technological forecasting & social change : an international journal
19
International journal of retail and distribution management
18
Journal of marketing
18
Journal of open innovation : technology, market, and complexity
18
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
18
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Source
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ECONIS (ZBW)
4,829
USB Cologne (EcoSocSci)
42
RePEc
1
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1
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1
Online service failure : how consumers from emerging countries react and complain
Rohden, Simoni F.
;
Matos, Celso Augusto de
- In:
Journal of consumer marketing
39
(
2022
)
1
,
pp. 44-54
Persistent link: https://www.econbiz.de/10013165311
Saved in:
2
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
3
Timeliness, transparency, and trust : a framework for managing online customer complaints
Stevens, Jennifer L.
;
Spaid, Brian I.
;
Breazeale, Michael
; …
- In:
Business horizons
61
(
2018
)
3
,
pp. 375-384
Persistent link: https://www.econbiz.de/10011866294
Saved in:
4
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
5
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
6
Exploring service failure in a business-to-business context
Zhu, Xia
;
Zolkiewski, Judy
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 367-379
Persistent link: https://www.econbiz.de/10011387791
Saved in:
7
Scale development of customer satisfaction with complaint handling and service recovery in an e-commerce setting
Kumari, Parveen
;
Kumar, Satinder
;
Itani, Maher N.
- In:
Journal for global business advancement : JGBA
14
(
2021
)
3
,
pp. 383-407
Persistent link: https://www.econbiz.de/10012614003
Saved in:
8
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
9
The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms
Huang, Ran
;
Ha, Sejin
- In:
Journal of business research : JBR
121
(
2020
),
pp. 616-627
Persistent link: https://www.econbiz.de/10012417382
Saved in:
10
Forays into omnichannel : an online retailer's strategies for managing product returns
Mandal, Prasenjit
;
Basu, Preetam
;
Saha, Kushal
- In:
European journal of operational research : EJOR
292
(
2021
)
2
,
pp. 633-651
Persistent link: https://www.econbiz.de/10012502386
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