Narrow search
Showing 1 - 10 of 1,859
Cover Image
Study of e-services quality and customer loyalty : a moderated mediation model of perceived switching cost and e-satisfaction
Deepika; Singh, Shashank Vikram Pratap; Sumanjeet Singh; … - In: International journal of business information systems : … 43 (2023) 4, pp. 528-541
Persistent link: https://www.econbiz.de/10014336896
Cover Image
Linking electronic customer relationship management and customer loyalty through serial mediation of customer experience and customer satisfaction
Mokha, Anupreet Kaur; Surya, Pushpender Kumar - In: International journal of electronic customer … 14 (2024) 2, pp. 103-127
Persistent link: https://www.econbiz.de/10015064307
Cover Image
Kundenbindung im Internet : Maßnahmen und Erfolgswirksamkeit im Business-to-Consumer-Bereich
Lihotzky, Nikolai - 2003 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001739656
Cover Image
Customer Relationship Management im E-Commerce
Bernd Jahnke; Bawidamann, Horst; Kern, Martin - Universität <Tübingen> / Abteilung … - 2001
in der weitgehenden Anonymität der Kunden, die eine traditionelle Kundenbindung unmöglichmacht. Der vorliegende Beitrag …
Persistent link: https://www.econbiz.de/10005869220
Cover Image
Is the hybrid customer for real? : the customer in the insurance industry of the future
Hofmann, Markus Oscar - In: How to succeed in the digital age : strategies from 17 …, (pp. 121-130). 2014
Persistent link: https://www.econbiz.de/10010341254
Cover Image
Intelligent networking in the home of the future : the fundamental transformation of the roles of consumers and companies through the refurbished energy system
Teyssen, Johannes - In: How to succeed in the digital age : strategies from 17 …, (pp. 107-118). 2014
Persistent link: https://www.econbiz.de/10010341267
Cover Image
The moderating roles of risk and efficiency on the relationship between logistics performance and customer loyalty in e-commerce
Ramanathan, Ramakrishnan - In: Transportation research / E : an international journal 46 (2010) 6, pp. 950-962
Persistent link: https://www.econbiz.de/10009268984
Cover Image
Kundenbindungsmanagement bei Internet-Geschäftsmodellen - eine empirische Analyse
Wirtz, Bernd W.; Lihotzky, Nikolai - In: Die Zukunft des Electronic Business, (pp. 31-52). 2003
Persistent link: https://www.econbiz.de/10001737647
Cover Image
Lay internet usage - an empirical study with implications for electronic commerce and public poliy
Christ, Mario - 2002
Persistent link: https://www.econbiz.de/10001739744
Cover Image
Behavioral Customer Loyalty in Online Shopping : The Role of E-Service Quality & E-Recovery
Mohammad Shafiee, Majid - 2018
Nowadays, the internet has become a suitable platform for the trade of products and services. Online shopping transactions are carried out without face-to-face contact; thus, various factors can affect customers' purchase intentions. In addition to aesthetics and ease of use, trust is a critical...
Persistent link: https://www.econbiz.de/10012918098