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~subject:"Electronic Commerce"
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Electronic Commerce
Consumer behaviour
114
Konsumentenverhalten
107
Customer satisfaction
45
Service quality
41
Beziehungsmarketing
40
Dienstleistungsqualität
40
Kundenzufriedenheit
40
Relationship marketing
40
Corporate social responsibility
26
Beschwerdemanagement
24
Complaint management
24
Gastronomie
23
Restaurant industry
23
USA
23
United States
23
Corporate Social Responsibility
22
Hotel industry
22
Hotellerie
22
Emotion
17
Hospitality industry
16
Gastgewerbe
15
Preismanagement
14
Pricing strategy
14
Experiment
13
Advertising effects
10
Customer service
10
Gender
10
Kundenservice
10
Werbewirkung
10
CSR
9
E-commerce
9
Internet marketing
9
Online-Marketing
9
Viral marketing
9
Virales Marketing
9
Confidence
8
Vertrauen
8
Advertising
7
Firm performance
7
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Hwang, Yujong
5
Mattila, Anna S.
3
Ait Bouazza, Ilham
1
Al-Qirim, Nabeel
1
Aldás, Joaquín
1
Andreau, Luisa
1
Andreu, Luisa
1
Bigné Alcañiz, J. Enrique
1
Cho, Wonae
1
Han, Seung Hun
1
Hanks, Lydia
1
Hwang, Yunji
1
Jeong, Eui Jun
1
Kim, Dan J.
1
Kim, Ellen E.
1
Lee, Kun Chang
1
Malaquias, Rodrigo Fernandes
1
Pouri, Sara Ghasem
1
Ro, Heejung
1
Rouibah, Kamel
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Electronic markets : the international journal on networked business
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information systems management
1
International journal of retail & distribution management
1
Journal for international business and entrepreneurship development : JIBED
1
Journal of electronic commerce research : JECR
1
Journal of global information management
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Journal of travel and tourism marketing
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Tourism management : research, policies, practice
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ECONIS (ZBW)
9
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1
Investigating the moderating role of uncertainty avoidance cultural values on multidimensional online trust
Hwang, Yujong
;
Lee, Kun Chang
- In:
Information & management : the internat. journal of …
49
(
2012
)
3/4
,
pp. 171-176
Persistent link: https://www.econbiz.de/10009557723
Saved in:
2
The impact of uncertainty avoidance, social norms and innovativeness on trust and ease of use in electronic customer relationship management
Hwang, Yujong
- In:
Electronic markets : the international journal on …
19
(
2009
)
2/3
,
pp. 89-98
Persistent link: https://www.econbiz.de/10009534592
Saved in:
3
A study of online portal users' loyalty from core service, additional value-added service and switching barriers perspectives
Kim, Dan J.
;
Jeong, Eui Jun
;
Hwang, Yujong
- In:
Information systems management
32
(
2015
)
2
,
pp. 136-152
Persistent link: https://www.econbiz.de/10011307907
Saved in:
4
Mixing business and pleasure : empirical implications for trust in mobile banking
Malaquias, Rodrigo Fernandes
;
Hwang, Yujong
- In:
Journal of electronic commerce research : JECR
18
(
2017
)
3
,
pp. 212-224
Persistent link: https://www.econbiz.de/10011746724
Saved in:
5
The determinants of eWoM in social commerce : the role of perceived value, perceived enjoyment, trust, risks, and satisfaction
Rouibah, Kamel
;
Al-Qirim, Nabeel
;
Hwang, Yujong
;
Pouri, …
- In:
Journal of global information management
29
(
2021
)
3
,
pp. 75-102
Persistent link: https://www.econbiz.de/10012508170
Saved in:
6
E-commerce capability and CEO attributes : impacts on export performance
Ait Bouazza, Ilham
;
Hwang, Yunji
;
Han, Seung Hun
- In:
Journal for international business and entrepreneurship …
15
(
2023
)
2
,
pp. 165-189
Persistent link: https://www.econbiz.de/10014424706
Saved in:
7
The joint effects of service failure mode, recovery effort, and gender on customers' post-recovery satisfaction
Mattila, Anna S.
;
Cho, Wonae
;
Ro, Heejung
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 120-128
Persistent link: https://www.econbiz.de/10003863480
Saved in:
8
An analysis of e-business adoption and its impact on relational quality in travel agency-supplier relationships
Andreu, Luisa
;
Aldás, Joaquín
;
Bigné Alcañiz, J. Enrique
- In:
Tourism management : research, policies, practice
31
(
2010
)
6
,
pp. 777-787
Persistent link: https://www.econbiz.de/10008649516
Saved in:
9
The impact of cyberostracism on online complaint handling : is "automatic reply" any better than "no reply"?
Mattila, Anna S.
;
Andreau, Luisa
;
Hanks, Lydia
;
Kim, …
- In:
International journal of retail & distribution management
41
(
2013
)
1
,
pp. 45-60
Persistent link: https://www.econbiz.de/10009711832
Saved in:
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