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E-banking service quality and customer satisfaction : an exploratory study on India

Sardana, Shivani; Bajpai, V. N. - In: International journal of services and operations … 35 (2020) 2, pp. 223-247

Persistent link: https://www.econbiz.de/10012178796

A transaction cost based comparison of consumers' choice between conventional and electronic markets

Soronen, Osmo T.A. - 2007

Persistent link: https://www.econbiz.de/10003464291

Financial behaviour on the Internet

Meer, Geoffrey J. L. van - 2006

Persistent link: https://www.econbiz.de/10003409743

Internet-banking customer analysis based on perceptions of service quality in Taiwan

Liang, Chih-Chin; Wu, Pei-Ching - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 550-568

Persistent link: https://www.econbiz.de/10011305706

Impact of Internet usage comfort and Internet technical comfort on online shopping and online banking

Akhter, Syed H. - In: Journal of international consumer marketing 27 (2015) 3, pp. 207-219

Persistent link: https://www.econbiz.de/10011306311

Analysis and modeling of the determinants of mobile banking acceptance

Silva Bidarra, Samuel Henrique; Muñoz-Leiva, Francisco; … - In: The international journal of management science and … (2013) 8, pp. 1-27

Mobile banking represents a great breakthrough in electronic banking. However due to several factors, costumers are not still completely confident in its use. In this study we contribute to the research on electronic banking adoption, in particular mobile banking acceptance, and we improve our...

Persistent link: https://www.econbiz.de/10010354408

Internet shopping and internet banking in sequence : an explanatory case study

Patsiotis, Athanasios G.; Webber, Don J.; Hughes, Tim - In: Journal of financial services marketing : JFSM 18 (2013) 4, pp. 285-300

Persistent link: https://www.econbiz.de/10010230022

Die Rolle von Banken im Electronic Business : Trustmediation als strategische Basis

Kiefer, Tobias - 2001 - 1. Aufl.

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Effect of Online Ticketing Decision Using Electronic Money With E-Payment System on Customer Satisfaction

-, Hamida; Usman, Osly - 2021

The purpose of this study is: to know the positive and significant influence of online ticket purchase decisions on customer satisfaction, to know the positive and significant influence of electronic money on customer satisfaction, to know the positive and significant influence of e-payment on...

Persistent link: https://www.econbiz.de/10013240917

Stages in the development of consumers' online trust as mediating variable in online banking system : a proposed model

Chiu, Candy Lim; Chiu, Jason Lim; Mansumitrchai, Somkiat - In: International journal of electronic finance : IJEF 9 (2016/2019) 3, pp. 170-201

Persistent link: https://www.econbiz.de/10012050808

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