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Interpretive structural modeling for E-electricity utility service

Satapathy, Suchismita; Patel, S. K.; Biswas, A.; … - In: Service business 6 (2012) 3, pp. 349-367

Persistent link: https://www.econbiz.de/10009613980

Evaluation of service quality of electricity sector by ANN method and sector wise analysis by linear discriminate analysis (LDA)

Satapathy, Suchismita; Patel, S. K.; Mahapatra, Siba Sankar - In: International journal of procurement management 6 (2013) 3, pp. 350-377

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Service quality evaluation in electricity utility industry : an empirical study in India

Satapathy, Suchismita; Patel, S. K.; Mahapatra, Siba Sankar - In: International journal of Indian culture and business … 5 (2012) 1, pp. 59-75

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A customer oriented systematic framework to extract business strategy in Indian electricity services

Satapathy, Suchismita; Mishra, Pravudatta - In: Journal of industrial engineering international 9 (2013), pp. 1-18

Competition in the electric service industry is highlighting the importance of a number of issues affecting the nature and quality of customer service. The quality of service(s) provided to electricity customers may be enhanced by competition, if doing so offers service suppliers a competitive...

Persistent link: https://www.econbiz.de/10010225059

ANN, QFD and ISM approach for framing electricity utility service in India for consumer satisfaction

Satapathy, Suchismita - In: International journal of services and operations management 18 (2014) 4, pp. 404-428

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An analysis for service quality enhancement in electricity utility sector of India by SEM

Satapathy, Suchismita - In: Benchmarking : an international journal ; BIJ 21 (2014) 6, pp. 964-986

Persistent link: https://www.econbiz.de/10010417215