Interpretive structural modeling for E-electricity utility service
Year of publication: |
2012
|
---|---|
Authors: | Satapathy, Suchismita ; Patel, S. K. ; Biswas, A. ; Mishra, Pravudatta |
Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 6.2012, 3, p. 349-367
|
Subject: | Dienstleistungsqualität | Service quality | Öffentliche Dienstleistung | Public services | Electronic Commerce | E-commerce | Elektrizitätswirtschaft | Electric power industry | Kundenzufriedenheit | Customer satisfaction | Systemtheorie | Systems theory |
Extent: | graph. Darst. |
---|---|
Type of publication: | Article |
Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Notes: | Systemvoraussetzung: Acrobat Reader |
Other identifiers: | 10.1007/s11628-012-0139-9 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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