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Emotion
Consumer behaviour
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Customer satisfaction
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Konsumentenverhalten
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Beziehungsmarketing
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Relationship marketing
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Innovation
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Dienstleistungsqualität
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Service quality
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Services
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Dienstleistungssektor
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Market research
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Marktforschung
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Customer service
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Kundenservice
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Bibliometrics
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Bibliometrie
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Gustafsson, Anders
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Caruelle, Delphine
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Lervik-Olsen, Line
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Shams, Poja
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Luangrath, Andrea Webb
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Journal of business research : JBR
3
Journal of consumer research : JCR ; an interdisciplinary journal
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Marketing letters : a journal of research in marketing
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ECONIS (ZBW)
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1
Customer satisfaction with service recovery
Gustafsson, Anders
- In:
Journal of business research : JBR
62
(
2009
)
11
,
pp. 1220-1222
Persistent link: https://www.econbiz.de/10003897473
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2
How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
3
,
pp. 273-295
Persistent link: https://www.econbiz.de/10012549083
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3
Affective computing in marketing : practical implications and research opportunities afforded by emotionally intelligent machines
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Marketing letters : a journal of research in marketing
33
(
2022
)
1
,
pp. 163-169
Persistent link: https://www.econbiz.de/10013184294
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4
The use of electrodermal activity (EDA) measurement to understand consumer emotions : a literature review and a call for action
Caruelle, Delphine
;
Gustafsson, Anders
;
Shams, Poja
; …
- In:
Journal of business research : JBR
104
(
2019
),
pp. 146-160
Persistent link: https://www.econbiz.de/10012104948
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5
Should I touch the customer? : rethinking interpersonal touch effects from the perspective of the touch initiator
Luangrath, Andrea Webb
;
Peck, Joann
;
Gustafsson, Anders
- In:
Journal of consumer research : JCR ; an …
47
(
2020
)
4
,
pp. 588-607
Persistent link: https://www.econbiz.de/10012316047
Saved in:
6
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
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