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Service recovery, satisfaction and behaviour intentions : analysis of compensation and social comparison communication strategies
Vázquez Casielles, Rodolfo; Iglesias Argu͏̈elles, Víctor - In: The service industries journal 32 (2012) 1/2, pp. 83-103
Persistent link: https://www.econbiz.de/10009427705
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The effects of customer age and recovery strategies in a service failure setting
Varela Neira, Concepción; Vázquez Casielles, Rodolfo; … - In: Journal of financial services marketing : JFSM 15 (2010/11) 1, pp. 32-48
Persistent link: https://www.econbiz.de/10009562579
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Satisfaction with service recovery : perceived justice and emotional responses
Río-Lanza, Ana Belén del; Vázquez Casielles, Rodolfo; … - In: Journal of business research : JBR 62 (2009) 8, pp. 775-781
Persistent link: https://www.econbiz.de/10003861043
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Quality of past performance : impact on consumers' responses to service failure
Vázquez Casielles, Rodolfo; Belén del Río-Lanza, Ana; … - In: Marketing letters : a journal of research in marketing 18 (2007) 4, pp. 249-264
Persistent link: https://www.econbiz.de/10003549611
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The influence of emotions on customers' cognitive evaluations and satisfaction in a service failure and recovery context
Varela-Neira, Concepción; Vázquez Casielles, Rodolfo; … - In: The service industries journal 28 (2008) 3/4, pp. 497-512
Persistent link: https://www.econbiz.de/10003751919
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Building consumer loyalty through e-shopping experiences : the mediating role of emotions
Cachero-Martínez, Silvia; Vázquez Casielles, Rodolfo - In: Journal of retailing and consumer services 60 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012502704
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Living positive experiences in store : how it influences shopping experience value and satisfaction?
Cachero-Martínez, Silvia; Vázquez Casielles, Rodolfo - In: Journal of business economics and management 18 (2017) 3, pp. 537-553
Persistent link: https://www.econbiz.de/10011721879
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Is comparison the thief of joy? : students' emotions after socially comparing their task grades, influence on their motivation
Suárez Vázquez, Ana; Suárez Álvarez, Leticia; Del … - In: The international journal of management education 21 (2023) 2, pp. 1-10
Persistent link: https://www.econbiz.de/10014331250