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Emotion
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Walsh, Gianfranco
8
Brach, Simon
2
Groth, Markus
2
Hennig-Thurau, Thorsten
2
Albrecht, Arne K.
1
Barnett, Willy
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Bartikowski, Boris
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ECONIS (ZBW)
8
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1
Service employees' naturally felt emotions : do they matter?
Walsh, Gianfranco
- In:
European management journal
37
(
2019
)
1
,
pp. 78-85
Persistent link: https://www.econbiz.de/10011996288
Saved in:
2
Customer reactions to emotional labor : the roles of employee acting strategies and customer detection accuracy
Groth, Markus
;
Hennig-Thurau, Thorsten
;
Walsh, Gianfranco
- In:
Academy of Management journal : AMJ
52
(
2009
)
5
,
pp. 958-974
Persistent link: https://www.econbiz.de/10003906453
Saved in:
3
A dyadic model of customer orientation : mediation and moderation effects
Brach, Simon
;
Walsh, Gianfranco
;
Hennig-Thurau, Thorsten
; …
- In:
British journal of management : BJM
26
(
2015
)
2
,
pp. 292-309
Persistent link: https://www.econbiz.de/10011305602
Saved in:
4
Employee emotional labour and quitting intentions : moderating effects of gender and age
Walsh, Gianfranco
;
Bartikowski, Boris
- In:
European journal of marketing : EJM
47
(
2013
)
8
,
pp. 1213-1237
Persistent link: https://www.econbiz.de/10009786593
Saved in:
5
Developing and validating a scale of consumer brand embarrassment tendencies
Walsh, Gianfranco
;
Albrecht, Arne K.
;
Hofacker, Charles F.
- In:
Journal of business research : JBR
69
(
2016
)
3
,
pp. 1138-1147
Persistent link: https://www.econbiz.de/10011440242
Saved in:
6
Surface-acting outcomes among service employees with two jobs : investigating moderation and mediation effects
Walsh, Gianfranco
;
Dahling, Jason J.
;
Schaarschmidt, Mario
- In:
Journal of service management
27
(
2016
)
4
,
pp. 534-562
Persistent link: https://www.econbiz.de/10011563670
Saved in:
7
Emotions, store-environmental cues, store-choice criteria, and marketing outcomes
Walsh, Gianfranco
;
Shiu, Edward
;
Hassan, Louise M.
; …
- In:
Journal of business research : JBR
64
(
2011
)
7
,
pp. 737-744
Persistent link: https://www.econbiz.de/10009151701
Saved in:
8
Emotional intelligence in front-line/back-office employee relationships
Kearney, Treasa
;
Walsh, Gianfranco
;
Barnett, Willy
; …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 185-199
Persistent link: https://www.econbiz.de/10011654735
Saved in:
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