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~subject:"Emotion"
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Evaluating hotel animation pro...
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Emotion
Customer satisfaction
15,535
Kundenzufriedenheit
13,952
Service quality
6,872
Dienstleistungsqualität
6,691
Consumer behaviour
6,630
Hotel industry
6,601
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6,512
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6,469
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5,923
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5,885
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5,644
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1,459
Tourismus
1,435
Job satisfaction
1,360
Arbeitszufriedenheit
1,356
customer satisfaction
1,299
Satisfaction
1,194
Online-Handel
1,173
Online retailing
1,168
Urlaubsverhalten
1,140
Holiday behaviour
1,139
Tourismuswirtschaft
1,121
Tourism industry
1,117
Customer service
1,101
Leisure industries
1,074
Freizeitwirtschaft
1,067
Qualitätsmanagement
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959
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Han, Heesup
14
Barnes, Donald C.
6
Prayag, Girish
6
Vázquez Casielles, Rodolfo
6
Hanks, Lydia
5
Hosany, Sameer
5
Hyun, Sunghyup Sean
5
Ladhari, Riadh
5
Medler-Liraz, Hana
5
Ok, Chihyung
5
Vinh Van Thai
5
Chebat, Jean-Charles
4
Frese, Michael
4
Giardini, Angelo
4
Jani, Dev
4
Karatepe, Osman M.
4
Lee, Choong-Ki
4
Lee, JungHoon
4
Mattila, Anna S.
4
Miao, Li
4
Prentice, Catherine
4
Qu, Hailin
4
Schoefer, Klaus
4
Su, LuJun
4
Surachartkumtonkun, Jiraporn
4
Svensson, Göran
4
Torres, Edwin N.
4
Wei, Wei
4
Zhang, Tingting
4
Al-Ansi, Amr
3
Ali, Faizan
3
Alrawadieh, Zaid
3
Amin, Muslim
3
Bagozzi, Richard P.
3
Baloglu, Seyhmus
3
Bilgihan, Anil
3
Busser, James
3
Cai, Ruiying
3
Calvo-Porral, Cristina
3
Cervera-Taulet, Amparo
3
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Eric Cuvillier <Firma>
1
European Society for Opinion and Marketing Research
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Technische Universität Dresden
1
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International journal of hospitality management
92
Journal of business research : JBR
28
Journal of hospitality marketing & management
28
International journal of contemporary hospitality management
25
Journal of retailing and consumer services
25
Journal of travel and tourism marketing
21
Tourism management : research, policies, practice
21
The journal of services marketing
20
Tourism management perspectives : TMP
18
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
14
The service industries journal
12
Psychology & marketing
11
Service business
10
Services marketing quarterly
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of service theory and practice : JSTP
8
European journal of marketing : EJM
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Journal of service research : JSR
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Journal of Asian finance, economics and business : JAFEB
6
Journal of service management
6
Journal of the Academy of Marketing Science
6
Tourism analysis : an interdisciplinary tourism & hospitality journal
6
Tourism review
6
Cogent business & management
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Journal of air transport management
5
Journal of marketing management : MM
5
Journal of service theory and practice
5
Managing service quality : MSQ ; an international journal
5
Nepalese journal of economics : a publication of Uniglobe College
5
European journal of marketing
4
International journal of business excellence : IJBEX
4
International journal of quality and service sciences
4
International journal of services and operations management
4
Journal of business ethics : JOBE
4
Journal of hospitality and tourism insights
4
Journal of international trade & commerce
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ECONIS (ZBW)
943
EconStor
1
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1
Waiting time effects on the leisure experience and visitor emotions
Gnoth, Juergen
;
Bigné, J. Enrique
;
Andreu, Luisa
- In:
Progress in tourism marketing
,
(pp. 255-267)
.
2006
Persistent link: https://www.econbiz.de/10003538622
Saved in:
2
An empirical investigation of the impact of service experience on emotions, satisfaction and loyalty for theme park visitors
Ittamalla, Rajesh
;
Kumar, Daruri Venkata Srinivas
- In:
International journal of business excellence : IJBEX
26
(
2022
)
4
,
pp. 477-497
Persistent link: https://www.econbiz.de/10013198333
Saved in:
3
Customer emotions minute by minute : how guests experience different emotions within the same service environment
Torres, Edwin N.
;
Wei, Wei
;
Hua, Nan
;
Chen, Po-Ju
- In:
International journal of hospitality management
77
(
2019
),
pp. 128-138
Persistent link: https://www.econbiz.de/10011988465
Saved in:
4
Towards understanding the effects of time and emotions on the vacation experience
Torres, Edwin N.
;
Wei, Wei
;
Hua, Nan
- In:
Tourism review : the official journal of the AIEST
72
(
2017
)
4
,
pp. 357-374
Persistent link: https://www.econbiz.de/10011806369
Saved in:
5
How other customers influence customer citizenship behavior in theme parks : the role of customer-customer rapport
Wu, Mao-Ying
;
Ye, Shitian
;
Ye, Shun
;
Li, Qiucheng
- In:
Journal of destination marketing & management : JDMM
31
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015076721
Saved in:
6
Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong
;
Shea, Linda
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
Saved in:
7
An integrated model of service experience, emotions, satisfaction, and price acceptance : an empirical analysis in the Chinese hospitality industry
Ali, Faizan
;
Amin, Muslim
;
Cobanoglu, Cihan
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 449-475
Persistent link: https://www.econbiz.de/10011499273
Saved in:
8
The important effect of employee's emotion management ability on his/her service behaviour in the international tourist hotel
Tsai, Chien-wen
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1437-1449
Persistent link: https://www.econbiz.de/10003914944
Saved in:
9
Service quality, emotional satisfaction, and behavioural intentions : a study in the hotel industry
Ladhari, Riadh
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
3
,
pp. 308-331
Persistent link: https://www.econbiz.de/10009525093
Saved in:
10
The impact of service quality on positive consumption emotions in resort and hotel spa experiences
Lo, Ada
;
Wu, Corrine
;
Tsai, Henry
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 155-179
Persistent link: https://www.econbiz.de/10010526368
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