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The impact of port service quality on customer satisfaction : the case of Singapore
Vinh Van Thai - In: Maritime economics & logistics : a quarterly scientific … 18 (2016) 4, pp. 458-475
Persistent link: https://www.econbiz.de/10011587535
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Service quality and customer satisfaction in liner shipping
Yuen, Kum Fai; Vinh Van Thai - In: International journal of quality and service sciences 7 (2015) 2/3, pp. 170-183
Persistent link: https://www.econbiz.de/10011400404
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Port service quality (PSQ) and customer satisfaction : an exploratory study of container ports in Vietnam
Tien Minh Phan; Vinh Van Thai; Thao Phuong Vu - In: Maritime business review 6 (2021) 1, pp. 72-94
Persistent link: https://www.econbiz.de/10012518668
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Do port security quality and service quality influence customer satisfaction and loyalty?
Chang, Chia-Hsun; Vinh Van Thai - In: Maritime policy and management : MPM 43 (2016) 5/6, pp. 720-736
Persistent link: https://www.econbiz.de/10011577252
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Service quality appraisal : a study of interactions
Yuen, Kum Fai; Vinh Van Thai - In: Total quality management & business excellence : an … 28 (2017) 7, pp. 730-745
Persistent link: https://www.econbiz.de/10011977028