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Recommend or not? : the influence of emotions on passengers' intention of airline recommendation during COVID-19

Wang, Xi; Zheng, Jie; Tang, Liang; Luo, Yi - In: Tourism management : research, policies, practice 95 (2023), pp. 1-14

Persistent link: https://www.econbiz.de/10013534425

Is your business sustainable? : a sentiment analysis of air passengers of top 10 US-based airlines

Anitsal, Melek Meral; Anitsal, Ismet; Anitsal, Selin - In: Journal of global scholars of marketing science : … 29 (2019) 1, pp. 25-41

Persistent link: https://www.econbiz.de/10012257880

A study on the impact of airline service delays on emotional reactions and customer behavior

Kim, Nam-Yi; Park, Jin-Woo - In: Journal of air transport management 57 (2016), pp. 19-25

Persistent link: https://www.econbiz.de/10011610552

New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps

Padin, Carmen; Svensson, Göran; Otero-Neira, Carmen; … - In: International journal of contemporary hospitality management 27 (2015) 1, pp. 27-51

Persistent link: https://www.econbiz.de/10010516547

Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization

Lee, JungHoon; Ok, Chihyung; Lee, Seung-hoon; Lee, Choong-Ki - In: Journal of travel research : a quarterly publication of … 57 (2018) 3, pp. 324-341

Persistent link: https://www.econbiz.de/10011915406

Application of affective engineering to service industries : feelings from airlines' in-flight service elements

Park, Min-Je; Park, Jong Woo; Yoo, Hanjoo - In: Total quality management & business excellence : an … 29 (2018) 9, pp. 1025-1042

Persistent link: https://www.econbiz.de/10011918825

Customer satisfaction of Vietnam Airline domestic service quality

Ha Nam Khanh Giao - In: International journal of quality innovation 3 (2017) 10, pp. 1-11

The paper examines the relation between Vietnam Airline domestic service quality and customer satisfaction by gathering … analysis, and multiple regression analysis. Results show that Vietnam Airline domestic service quality can be measured by the …

Persistent link: https://www.econbiz.de/10011919157

The Elements of Service Quality and Customer Satisfaction Role in Airline Industry of Pakistan

Akram, Hamza; Khan, Ahmed Usman; Javaid, Anam; Talat; … - 2020

The research reported in this thesis was on “Impact of Service Quality on CS in an Airline Industry”. The purpose of …

Persistent link: https://www.econbiz.de/10014092420

Does the nature of airport terminal service activities matter? : processing and non-processing service quality, passenger affective image and satisfaction

Antwi, Collins Opoku; Fan, Chong-jun; Ihnatushchenko, … - In: Journal of air transport management 89 (2020), pp. 1-15

Persistent link: https://www.econbiz.de/10012383788

Improving airport services using sentiment analysis of the websites

Gitto, Simone; Mancuso, Paolo - In: Tourism management perspectives : TMP 22 (2017), pp. 132-136

Persistent link: https://www.econbiz.de/10011706135

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