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Affective commitment and customer loyalty in crowdsourcing : antecedents, interdependencies, and practical implications
Schulten, Matthias Bernhard; Schaefer, Fabian - In: The international review of retail, distribution and … 25 (2015) 5, pp. 516-528
Persistent link: https://www.econbiz.de/10011534176
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Retail atmospherics in times of disruption : a PLS modeling approach of the role of emotions in a pharmacy environment
Chatzopoulou, Evi; Tsogas, Markos Marios; Kyriakou, Marina - In: International journal of retail and distribution management 50 (2022) 2, pp. 158-182
Persistent link: https://www.econbiz.de/10013397921
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The relative contribution of love and trust towards customer loyalty
Chen, Shu-Ching; Quester, Pascale G. - In: Australasian marketing journal 23 (2015) 1, pp. 13-18
Persistent link: https://www.econbiz.de/10011284767
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An integrative framework to understand how CSR affects customer loyalty through identification, emotions and satisfaction
Pérez, Andrea; Rodríguez del Bosque, Ignacio A. - In: Journal of business ethics : JOBE 129 (2015) 3, pp. 571-584
Persistent link: https://www.econbiz.de/10011295309
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Can customer loyalty to a salesperson be harmful? : examining customer perceptions of salesperson emotional labor strategies post ethical transgressions
Chaker, Nawar N.; Beeler, Lisa L.; Delpechitre, Duleep - In: Industrial marketing management : the international … 96 (2021), pp. 238-253
Persistent link: https://www.econbiz.de/10013194581
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Garuda Indonesia airlines : providing emotional experience to retain customer loyalty
Andreani, Fransisca; Devina, Ria - In: Journal of international economic review 12 (2019) 1, pp. 43-58
Persistent link: https://www.econbiz.de/10012266101
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Mechanics of engendering customer loyalty : a conceptual framework
Srivastava, Medha; Rai, Alok Kr. - In: IIMB management review 30 (2018) 3, pp. 207-218
Persistent link: https://www.econbiz.de/10012028972
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Understanding consumer engagement in online brand communities : an application of self-expansion theory
Sohail, M. Sadiq - In: Journal of marketing analytics : JMA 11 (2023) 1, pp. 69-81
Persistent link: https://www.econbiz.de/10014250038
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When social phobia meets excessive service : effects on customer delight and loyalty
Xiong, Wei; Huang, Meijiao; Okumus, Bendegul; Leung, Xi Y. - In: Tourism management perspectives : TMP 44 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013494161
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Bindungs- und Bewältigungsreaktionen von Konsumenten nach dem Ende von Markenbeziehungen : eine Studie am Beispiel von High-Involvementgütern
Knaevelsrud, Anne Berit - 2012 - 1. Aufl.
Persistent link: https://www.econbiz.de/10013444814