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How service-related factors affect the survival of B2T providers : a sentiment analysis approach
Jing, Ranzhe; Yu, Yang; Lin, Zhangxi - In: Journal of organizational computing and electronic commerce 25 (2015) 3, pp. 316-336
Persistent link: https://www.econbiz.de/10011341820
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The impact of consumption emotions of standby customers on customer satisfaction : an empirical analysis from Chinese customers
Zhang, Bin; Xie, Qinghong; Fu, Xiaorong; Yang, Xiaomin - In: International journal of internet and enterprise … 8 (2012/13) 2, pp. 146-165
Persistent link: https://www.econbiz.de/10010205077
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The consumer experience and the absorbing story
Söderlund, Magnus; Sagfossen, Sofie - In: Nordic journal of business : NJB 64 (2015) 2, pp. 103-118
Persistent link: https://www.econbiz.de/10011503374
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Mediating effect of store attachment in formation of store emotions and patronage through art and culture sponsorship in retailing
Shin, Jong-Kuk; Park, Minsook - In: Journal of global scholars of marketing science : … 24 (2014) 4, pp. 441-452
Persistent link: https://www.econbiz.de/10010438482
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The impact of the emotional and functional component of the customer experience on the company-customer relationship in hedonic and utilitarian service contexts
Claeys, Christel; Roozen, Irene - In: Review of business and economic literature 58 (2013) 3, pp. 260-284
Persistent link: https://www.econbiz.de/10010409180
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An integrated model of service experience, emotions, satisfaction, and price acceptance : an empirical analysis in the Chinese hospitality industry
Ali, Faizan; Amin, Muslim; Cobanoglu, Cihan - In: Journal of hospitality marketing & management 25 (2016) 3/4, pp. 449-475
Persistent link: https://www.econbiz.de/10011499273
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Factors affecting individual customer satisfaction with the service quality of Vietnamese banks
Dong Van Vu; Lien Thi Thuy Le; Thang Quoc Nguyen; … - In: International journal of management concepts and … 14 (2021) 3, pp. 193-211
Persistent link: https://www.econbiz.de/10012671185
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Being moved or being satisfied? : the effect of unexpected acts of personal kindness in hospitality service encounters
Griessmair, Michele; Han, Spring H.; Masuda, Hisashi - In: The Cornell hospitality quarterly 63 (2022) 2, pp. 267-288
Persistent link: https://www.econbiz.de/10013256798
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Survival mode strategy for traditional market in Indonesia based on consumer behaviour perspective
Ronald, Ronald; Amelia, Amelia - In: International journal of trade and global markets 15 (2022) 1, pp. 124-133
Persistent link: https://www.econbiz.de/10012887915
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The impacts of brand experiences on customer satisfaction and electronic word of mouth
Almohaimmeed, Bader - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 21 (2020) 2, pp. 695-703
The problem addressed in this study is that the impact of the customer experience on the achievement of positive customer outcomes is still unknown in Arabic restaurants. Hence, the aim of this study is to explore the effect of brand experience, as measured through sensory, emotional,...
Persistent link: https://www.econbiz.de/10012502455