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ECONIS (ZBW)
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1
When the going gets tough, the tough keep working : impact of emotional labor on absenteeism
Nguyen, Helena
;
Groth, Markus
;
Johnson, Anya
- In:
Journal of management : JOM
42
(
2016
)
3
,
pp. 615-643
Persistent link: https://www.econbiz.de/10011449606
Saved in:
2
A dyadic model of customer orientation : mediation and moderation effects
Brach, Simon
;
Walsh, Gianfranco
;
Hennig-Thurau, Thorsten
; …
- In:
British journal of management : BJM
26
(
2015
)
2
,
pp. 292-309
Persistent link: https://www.econbiz.de/10011305602
Saved in:
3
Feeling bad and doing good : the effect of customer mistreatment on service employee's daily display of helping behaviors
Yue, Yumeng
;
Wang, Karyn L.
;
Groth, Markus
- In:
Personnel psychology : a journal of applied research
70
(
2017
)
4
,
pp. 769-808
Persistent link: https://www.econbiz.de/10011781540
Saved in:
4
Following display rules in good or bad faith? : customer orientation as a moderator of the display rule-emotional labor relationship
Allen, Joseph A.
;
Pugh, S. Douglas
;
Grandey, Alicia A.
; …
- In:
Human performance
23
(
2010
)
2
,
pp. 101-115
Persistent link: https://www.econbiz.de/10003978684
Saved in:
5
The customer experience of emotional labor
Groth, Markus
;
Hennig-Thurau, Thorsten
;
Wang, Karyn L.
- In:
Emotional labor in the 21st century : diverse …
,
(pp. 127-151)
.
2013
Persistent link: https://www.econbiz.de/10009661154
Saved in:
6
Relationships between emotional labor, job performance, and turnover
Goodwin, Robyn E.
;
Groth, Markus
;
Frenkel, Stephen
- In:
Journal of vocational behavior
79
(
2011
)
2
,
pp. 538-548
Persistent link: https://www.econbiz.de/10009304132
Saved in:
7
Customer reactions to emotional labor : the roles of employee acting strategies and customer detection accuracy
Groth, Markus
;
Hennig-Thurau, Thorsten
;
Walsh, Gianfranco
- In:
Academy of Management journal : AMJ
52
(
2009
)
5
,
pp. 958-974
Persistent link: https://www.econbiz.de/10003906453
Saved in:
8
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
9
Holding back or letting go? : the effect of emotion suppression on relationship viability in new venture teams
Ivanova, Stela
;
Treffers, Theresa
;
Langerak, Fred
; …
- In:
Entrepreneurship theory and practice : ET&P
47
(
2023
)
4
,
pp. 1460-1495
Persistent link: https://www.econbiz.de/10014325080
Saved in:
10
The impact of emotional labor strategy order effects on customer satisfaction within service episodes
Groth, Markus
;
Esmaeilikia, Mahsa
- In:
European journal of marketing
57
(
2023
)
12
,
pp. 3041-3071
Persistent link: https://www.econbiz.de/10014448606
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